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Original Comment (This is in reference to the store located on 19506 Katy Fwy, Houston TX)<br /> <br /> Never coming to this store again! If I could give no stars I would.<br /> This is the second instance that employees have been beyond rude to me.Today March 31st, 2024 at 1:15pm. I ordered a grilled cheese kids meal. It was my fault for not inspecting the meal before driving away. However I looked down and saw that it was a kids mac and cheese instead of a grilled cheese sandwich. They also failed to give me a receipt.<br /> <br /> Realizing this I went back through the drive thru to get my correct order. I also observed what they had charged me for was more than my original order and asked if this was also going to be refunded. I was told to pull forward. <br /> <br /> I was given my sandwich and when I asked about my refund they told me they had given me a whole sandwich&quot;. I still wanted a refund because I felt like they were the ones that messed up my order. And I was told I would have to give back the original Mac and cheese they gave me instead to which I did.<br /> <br /> So the manager opens the window without a hello or how can I help you and says &quot;what's the issue&quot; I explain the issue and ask for my refund. She continues to give me the run around to which I cut her off and ask if I will be getting my refund to which she responds no answer closes the door. Rude!This is not how you treat customers that spend money with you frequently. This situation should be resolved.<br /> Thank you.

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