Black & Decker Corporate Office

Black & Decker corporate office headquarters location, phone number, address and feedback

Corporate Office Address:
Stanley Black & Decker
1000 Stanley Drive
New Britain, CT 06053
United States
Phone: 860-225-5111

Black & Decker Corporate Office Comments

Jul

Posted by Disgruntled customer

7/24/23 10:56AM

I bought a pork duct if yours on Amazon and after 4 months it stopped working. I called the customer service number and was rudely spoken to by Andrey I tried to call back and my calm was transferred to him. I had to call back on another day to speak with someone else because of how I was treated by this representative. After a week of waiting for an email to mail back my product I did not receive an email. I called the customer service number again and was transferred to Andrey again. He speaks to your customers very poorly. When I asked to speak to a supervisor I was asked why would I want to speak with another person. When I explained that I would prefer to speak with someone else I was told "I can't transfer you to anyone else and I don't see why you want to speak with someone else when I was going to help you." He should not be working customer service for you guys. I have never experienced someone so rude, condescending, and entitled.

Aug

Posted by John

8/25/20 1:37PM

From my Facebook page:

We live in a service economy devoid of service. I feel I've spent most of my free time for the last three weeks on hold with one vendor or tradesman or another.

About a year or so ago I purchased a high-wheel weed mower from the Sears nearest me; I thought that would be a convenient place to return it if it ever needed service. After all, some what may, Sears would ALWAYS be there. That store closed a month or two later. To be fair, it was in the ill-fated East Towne location and would probably be gone now in any event. Having had trouble with such mowers in the past I purchased the extended warranty. I called about a needed repair about a month ago and was pleasantly surprised when they offered to replace the entire machine which required only a new safety-lever assembly. A generous solution, I thought, which was NOT so generous after all as they never followed through on it.

I just tried to call them back. I was on hold--listening to hold music that was world class in its obnoxiousness--for an hour and 45 minutes before someone answered. I briefly explained my problem and he felt he needed to refer me to their technical department. I've now been on hold more than two hours. I think Craftsman makes good products, but their service is deplorable.

Black & Decker Corporate Office