I just want to express my disappointment in how you treat loyal customers. I've been with Cricket for years. I would like to get an Iohone 12. Your price for me is $299. And $99. for new customers. I understand this is a promotion to get new customers BUT I think charging a loyal user $200 more is insulting. Where are deals for existing customers?
Reconsidering my carrier. Thanks for reading this.
Very unprofessional work place in Aiken, Augusta and North Augusta starting with the district manager, no respect towards her employees only the preferred once, always causing drama between her employees, taking advantage of her position to humiliate and mistreat some employees and more.
I am saddened by the fact that the only customer service rep I am able to talk to is someone who does not speak English very well therefore causing a huge language barrier between what um saying and what is being heard. With that said I'm disgusted that at this very moment I don't have phone service because Cricket chooses to withhold 40 of my hard earned dollars over a sim kit and service I never received. However when I confront the issue yet again to yet another English challenged individual I am talked at as if I'm the one who doesn't know where my money is cause they paid it and I might talk to my bank because clearly it was returned.. No it wasnt and it not slow. The rep tried to tell me that I was paid my 40 bucks already that's why I only paid 10 bucks the month past...The math wasnt mathing and when i asked to speak to a supervisor im put on hokd then hung up on. I still have no phone because until cricket gets their people together I'm not giving another dime
I Want To Know Why On The Website It Says "we Will Debit Your Account On This Date" And It Really Means We Will Be Debiting It 2days Before That? In All The Companies I Have Auto Pay Set Up For They Debit Your Card/account On That Date You Show!!! Never In My 52 Yearshave I Had A Company Lie On A Website&justify Their Actions By Saying Its How We Do It!if The Auto Pay Date Is Actually The Date If The Billing Cycle Then That Whag It Should Say! Not "we Will Be Debiting Your Account On This Date" That Is A Disgrace &cricket Should Be Held Accountable&i Will Be Bringing This To A Lawyer As Well As The Better Business Bureaus As A False Statement To Cause Customers To Get Their Phones Shut Off So You Can Charge A Bunch Of Late Fees!!i Am Going To Become Your Worst Nightmare If I Dont Receive My Money Back For You Guys Shutting My Phone Off!! Trust Me I Will Blast This All Over Fir Your Dishonest Wording That In Turn Takes Money From Hard Working People! I Would Advise You To Change The Wording On
The App Because You Are Going To Be Paying A Huge Lawsuit For This! Cricket App Is Continuously Not Working&i Spent 2days Trying To Pay My Bill But App Was Not Working Only To Get A Message Saying I Was Removed From Autorefill&then To Have My Phone Shut Off Then Have To Pay All The Fees To Turn It On!! After The Store Clerk Said Use The App To Save The $4!!you Are A Crooked Company× Up!!!
Hi I have four lines with Cricket mobile and one of my lines was no longer compatible with the 4G 5G Network so I went into the store to get a phone that was compatible the manager Kim has given me a hard time from day one she has been very rude and disrespectful and not trying to help me out any question I asked she avoids answering I have asked her to speak with the district manager because Kim and I are not seeing eye to eye about the situation the district manager of the Greer South Carolina Cricket Wireless I believe her name is Jennifer I have asked him to let Jennifer call me or let me call Jennifer to help resolve this situation I went into the store and was told the Galaxy a12 cost $160 so I paid $160 when I got home and looked online the phone should have only cost $99 so I returned the phone to the store and Kim told me that she could not return new phone she could only exchange it so she charged me another $133 and exchange the Galaxy a12 for the Galaxy a13 which was compatible with the 5G Network so I have paid a total of $173 the first time I went to the store and another $133 the second time I went to the store I asked Kim after I purchase the Galaxy a13 why I am expected to pay so much more than what customer service quotes me on the phones and Kim told me that she has nothing to do with customer service and their prices so I ask her if I could speak with Jennifer about the situation and she has refused repetitively I have asked for a refund and she has refused so I left my phone at the store with them and I am looking to seek help to resolve my situation I just want my money refunded and to no longer deal with the Greer Cricket Wireless because of the way that they handle business she told me that I am not allowed to purchase a phone without purchasing the phone case and the screen protection also and that is the reason that my price for the phone is way higher than customer service price for the phone so if Kim will just refund me my money I can go home and call customer service and get the phone almost $100 cheaper than I can get it in the store please help me get my money back Donovan shackle 864-384-3172 that is my Cricket Wireless number you can reach my email at ryan. Shackle85@gmail thank you for your help
First of all I don't know what's going on with your company that I've been with you for five years and all the sudden you guys are making changes and all the sudden now the phones that we bought last year and they're not even that old are you guys want us to buy more phones for it because of what you choose to have on your new plan well that's not going to work for me unless you're going to and you're going to give us I'm going to service for my troubles of you guys shutting off her phone I have a Stylo 5 he has a Stylo 4 and apparently that's not good enough I'm sorry but that my phone works on your service is phone works on your service just needs to tired of talking to please act like I'm an idiot
I have been with cricket for 2 months and the service is horrible. I set up bridge pay paid $50 then I didn't have the money for $66 to finish payment in full. I got a message not to forget to pay and if I needed an extension on my extended bridge pay to call so I did that was told to pay $50 which i borrowed and paid for extension this morning my phone is off. So PISSED disguished that I am crying. I am waiting for a phone call for a job and now they are asking me to pay $71 more, what the hell I have already paid $100 and my bill is $106. I wish I never changed my services and I will be going somewhere else this is a rip off. Waited for 3.5 hrs to talk to a manager and still waiting. talk to 5 different agents and nobody could do nothing. I am so frustrated with cricket. Thanks for nothing. I have no job, was cut off unemployment but I worked upon this money to keep my phone on to find a job and this bull happens. Cricket needs better understanding and people on these calls that actually help people. Going back to where I came from but I'm ripped off of $100 just not right
Unsatisfied with the number of trips to the local Cricket store(5), number of unanswered phone calls(6), number of attempts online(3) & attempts thru customer service just to get an upgrade on my phone. Extremely frustrated with Crickets policy your shipping address & the billing address on your credit/debt card HAS TO MATCH in order to place an online order or get upgrade online. They suggest I change my billing address on my credit card to my shipping address. Seriously folks? My billing address is a P.O. Box for my security reasons! I have never had an issue with this anywhere or at anytime in my life! For them to suggest I CHANGE my credit card address is completely unsatisfactory! They have no other alternative options for their customers. Yet they allowed my exhusband to walk into their store & close an account that was in my name only. Looks like I'll be changing phone providers real soon!
I have never experienced such bad customer service phone number but first stop was a defective phone is burnt my face I could not take it back because that's when we went on lockdown for COVID-19 second off I have been dealing with hardships and also have been in the disaster of Laura I made a bridge pay because The representative that I spoke to when I made the bridge. Tell me that it would be fine if I paid on the 31st I explain to him my situation that I was in a vacuolation center at that time I go to pay my bill this morning which was $47 they told me that I needed to pay the whole bill of $72 now mind you on the 24th I've already paid $25 I tried to speak to customer service also a supervisor the customer service person I spoke to name was Jordan the supervisor supposedly name Axel I advised him my situation and tell him I was unable to make a $70 payment it was only supposed to be $47 he gave me no help I have a child here in the evacuation center that can't not even get online to try to do any type of work I have never experienced anyone that does not help anyone or have any empathy during a crisis manager during this time I did lose my father to COVID-19 I am disappointed with the service I will be writing a letter to corporate
I would like to express my feelings about my account with cricket. First i have constantly had my service payment questioned 3 times now from cricket and every time i call they tell me my account cwrd wont go thru on billing so each time i call the bank and they find cricket each time put in the wrong expiration date i call cricket and teee the cricket rep to plrsase input the correct ex date she did i got another I'm sorry ok done . With all this i decided to remove the auto billing and call the payment in well i did and my service was cut off during all Christmas the serviced is still off i have phone call saying payment was received 12 21 17 this is my only work phone someone needs to help me or i will persure other means.
Good morning.
I am part of a multi line account and I needed one of my phone numbers changed. On 7/17/17 the agent changed the wrong phone number and now refusing to fix this issue and give me my number back. I have been with Cricket for many many years and have had my same phone number this entire time. The supervisor I spoke with was unprofessional and very unhelpful. She was also to add a credit of my 15.00 that I paid for the phone number change which she did not do. It was so easy to make this inconvenient, huge error but impossible for Cricket to fix. The supervisor also said she was escalating my issue to URGENT to be resolved in 24 hours and when I contacted Cricket through Chat they continued to tell me it can take up to 5 days to resolve and they can not hold my number. Supervisor also said she would not credit my account for the trouble but for me to accept it and there is nothing she can do. The supervisor also waited to process the case until the following day! It is important that I have my old phone number back! I need someone to call me today to get this resolved! This is unacceptable! Phone number
Had the worst experience with their call center today! The person on the other end actually yelled at me as it tried to give him my mew credit card so I could continue to have my ohone on auto pay. I didn't realize I had to listen to a 20 minute sales pitch on some pretend gift card and mystery box that will be delivered to my house for only a small fee. That was just the beginning. New did get the issue solved.I'm changing phone companies, this is too much.
I was going to purchase a plan with 4 phone lines and have had the worst experience of trying to do so. I have been around in circles with customer service for 3 days. I finally was told I could purchase each phone by themselves as for the offer was ending yesterday and the phone lines were for my kids Christmas. I received conformation on three phone orders and two of the orders were canceled. I am very upset with the way I have been treated. Customer service does not know what they are doing. I was referred to cricket by a friend who is currently a customer of yours. I guess I am just going to have to find another company to use because as I said this was a gift and now it is not going to happen and the offer for the phones expired as of yesterday at 2pm.
WORST CELL COMPANY EVER. If you are considering switching to Cricket-do yourself a favor and don't. Trust me on this one. Not only is the coverage awful (although their commercials claim to have 97% coverage in the US-what a lie), the customer service is even worse. Here's the telephone number of someone from Corporate. Call him and see if he follows up on your complaint-I guaranty that he won't. His numbe. His name is Gregory.
Sorry but worse customer service I have ever encountered. I pay my mom's bill and I did not realize that my online bill pay was paying into an old cricket account(legacy) and not the new cricket account for a total of $308. I was told numerous times to get the money switched to the new cricket through a migration of funds and when the credit came through I would be able to have the money refunded back to my bank account. Now I find out that cricket won't refund the money because the money was switched over from the old cricket. My bank can not do a reversal of charges in this case. I was told over and over after dealing with rude sometimes unhelpful people, including supervisors to just switch over the money and then ask for the refund. They lied. I don't want another month of service much less 13 months. This is ridiculous. I want my money that is righfully mine back. Don't lie and mislead your customers and then hide behind policy. Where is the customer service? I have never felt this powerless to resolve an issue when dealing with a company in my entire life.
My Husband And I Had Cricket Broadband. We Had The $ 50.00 Package Every Month. When We Got The Notice That Cricket Was Changing The Hub, Or Base, Whatever You Call It, We Got A Letter Stating The Change. It Also Said To Your Company Would Give Us $ 75.00 Off On A New One. We Went In To A Cricket Store To Get One, And We Were Told That They Did Not Have Them Yet. Then, We Were Told That The Letter Was Incorrect About The $ 75.00 Off Of The New Base, And That It Was For Another Promotion. We Were Totally Upset About The Situation, So We Just Turned Around And Left, And Got Our Internet Usage From At&t. We Want To Go Back To Cricket, But We Feel As Though We Were Wronged In The First Place, And Want The Same Deal (or Better) For The Base. We Do Not Feel That We Should Have To Actually Pay For The Base Since We Were Done So Wrong In The First Place! They Kept Trying To Sell Us On Something Else, And We Couldn't Even Understand What She Was Saying Because She Was Talking So Fast, Like She Was On Drugs Or Something! My Husband Finally Looked At Me And Said, We Just Need To Go, Because We Can't Get Anywhere With Her, We Can't Even Understand A Word She's Saying! We Were Never Even Contacted By Cricket About The New Bases Coming In, Or Even Wanting Our Business Back. We Had Been A Cricket Customer For About 3 Years. Cricket Customer Service, We Would Like To Come Back, But Not At Our Expense This Time. No, What Happened Was Just Wrong, And We Feel That We Should Get The Right End Of The Deal This Time! We Did Not Ask For The Upgrade On Our Base. We Were Just Told That We Had To Bring The Letter In With Us, And We Would Get The $75.00 Off Of The New One, And Were Then Told That They Didn't Even Have Them In Yet, And That By The Time They Came In That The Promotion Would Be Expired. Now, We Were Told This Also By The Other Girl That Worked There. I Do Know One Thing, They Drove Us To Another Internet User, When We Were Perfectly Happy With Your Company. Again, We Feel That Your Company Should Make This Right. It's Like We Were Forced To Go Somewhere Else
! If You Would Like To Have Us As Customers Again, That Would Be Great, If Not We'll Just Stay With At&t. We Want To Come Back To Your Company, But Not If It's Going To Cost Us A Bunch Of Money That We Don't Have In The First Place. Sincerely Yours, Lisa L. Mccallister
Hi. Thank you for selling me a phone that doesn't work. I tried to talk to the rep who sold it to me, but that store is no longer in business. I'm guessing that that an alligator must have taken all the notices during the tornado drill. Is really love to get the issue fixed so I can continue with my monthly plan, however it seems the alligator's cousin ran off with any employee who may have been helpful as well. Any suggestions on how I can get my phone working again so I don't have to switch providers would be most helpful.
we have gotten nothing`but the run around from your stores and phone numbers posted. Maybe you will hear what we are saying? We purchased a phone for $45.00 from your store ,o, when my husband got it home, open the box the screen was cracked, it was too late that night to return it, had to work in colo. springs next day, returned it today told it wasn't their fault and won't back the 7 day in store return! This is the second phone we have paid for, the first one kept dropping calls, but of course we have to send in the phone and be with out it! It's not the phone it's the service that you promote! What do you suggest we do? We don't have all kinds of money to spend on crap. This was our business phone and we have lost at least $400.00 a day! We would appreciate acknowedgement on this please! You can call or e-mail. Your employees are the rudest and poorest excuse for customer service! I worked retail for 40 + years and I know what it's supposed to be! No one in all the phone numbers I have called today has any knowledge of how to resolve this issue,"I'm sorry it's not my department" Well who's is it? I await your reply! Thank you! not trying to cause issues , just want a phone that works and an employee that has a personality and knowledge!
As a cricket customer, I'd appreciate a response to this timely, please. This is in regards to the Cricket store
I have tried too many times over the course of the past two months to contact this location. No one ever answers no matter the time of day or day of the week. It goes to a voice message that indicates "the voicemail is full". There's no introduction so there's no way to tell that this is a phone number to Cricket. You can't leave a message since voicemail is full. This is unprofessional.
I live out of town. I've been left with no choice but to ask my niece to drive to this store hoping our salesperson Louis, would be there. She drove there three times now for nothing! There's no way to find out if Louis is in since no one answers the phone so driving there is a hit or miss.
It is shocking to me that we live in an advanced electronic era and yet despite this, my niece has to drive to the Cricket store to find out if Louis is in today. We no longer live in the days where people had to walk/ride a horse from point A to point B in order for any communication to occur... except in dealing with Cricket? How do I get a hold of salesperson Louis at this location?
We are told we can't make an appointment with Louis. Each time my niece drove there, she was asked by the young Cricket rep to write down her name and number on a piece of paper and she'd get a call from Louis. It's been 2 months and still no call, still "voicemail full" when we call this store. How many times must I send my niece to this location in the hopes that Louis might be there? Who can help resolve this situation. All I want is for Louis to get in contact with me, which is what my niece told the Cricket rep at this location, each time she drove there. At this point, it is unclear whether my niece's messages have been given to Louis. Louis seemed to know his job well and seemed very professional. But he is never there when she drives there, and she's told that he works several stores and has no set schedule... It is ridiculous in this era that we can't get a hold of someone for over two months!
Please assist me with this matter so I don't have to keep asking my niece to drive to this store. She has to take time off work each time just to drive there. If I send her again, and Louis is not there, it'll be a complete waste of time for her to keep writing her name and number on a piece of paper that may or may not ever be given to Louis.
Thank you for any help you can provide!
I went to the cricket wireless on Osceola parkway in Kissimmee. If I could give negative numbers to the service I received it would be -9999999988888888889999999. The service was horrible staff rude as hell. Had problems with the phone not even a week later went in to same store and got attitude from kiara who is supposedly a manager. Was told Tuesday to Tuesday was 8 days not 7 not had to go through cricket customer service warranty department. Stuck out with the phone to find out I paid and asked for insurance call customer service to find out insurance was never added and was charged for accessories that didn't receive. I believe everyone at this store needs to be fired. If they are going to get rude and disrespect full and hang up the phone when they know they are in the wrong
I brought (5) lines to Cricket from Metro PCS and Verizon less than 120 days ago. While making this transfer I had to buy (2) phones and forfeit an iPhone. The 1st occurrence began when (1) phone was transferred without being unlocked. My ailing mother (74) was without a phone for about (10) days before it was realized by the (5) authorized store that her phone was still locked. Then my boyfriends phone kept and still even up to last night calls 911 when the phone lies idle. After now (8) calls to 911 and (2) home visits...now with a threat of a citation of $250 from the Sheriff's Office, we've become aggravated and determined to chat with someone who knows what they are talking about and not sending us back and forth to the Warranty Department. I've called 18 times and made several visits to rectify this situation only to find out from HTC that this is a developmental/software issue that has no time frame of repair. So now we're being asked to upgrade our phones and pay more money for service that's not what we were promised. I put a trouble ticket in to research this only to no again receive a call back, remedy or what can we do for you and keep your accounts attitude....
The rebate offer is a joke. They look for any excuse to not give you your rebate. Its a good thing that i am a paralegal and more than enough legal knowledge to bring suit against them. They make you stay on hold for over an hour and when you ask to speak to a manager there goes another hour.I have been a cricket customer for years and their customer service is horrible probably because their employees can barely speak and understand english and I see this company going down sooner than later. I have switched providers and i have taken 63 cricket customers that i know with me and is currently in the process of taking more.
On 12-16-14 I Ordered Phone And Paid Activation .didnot Receive A Phone Number ,nor Tracking Number.all I Got Was A Confirmation Number.i Also Ordered Another One On 12-17-14,because The Lady Said That I Had To Order Them That Way,i Said That Is Something I Have Never Known Of A Business To Work As.so Today I Starting Calling The Status Phone Number For Checking On Your Orders,and Each Call Waiteed And Waited,then A Rep Would Answer Then So Conviently Dicsonnected.i Would Call Again And Wait And Wait For A Rep At Least 10 -15 Minutes Each Time Talk To That One And Get Disconnected Again. I3 Called 11 Times And Got So Called Disconnected 11 Times,2 Times I Lelt Harsh Voice Mails With My Phone Number.then I Can Not Get Any Tracking Numbers For Those Phones "severe Problem" Monday Morning I Will Call Corporate Office And Complain Of Such Lousy Service Of How Their Employees Are Representiving Their Company.we Owned A Company Before We Retired And Our Customers Was Always First And They Had 4 Telephone Numbers To Contact Someone To Get Their Problem Solved,which Was Done Asap.and Cricket Is Is Get Your Money And Screw You And You Are At Their Mercy Until They Want To Talk To You.you Want Tro Buy A Phone Or Pay For Service That Is Money, But To Inquire About Anything That Shows You Alot.
Had to go through my bank to get my money back for monthly service pre-paid because Cricket wouldn't credit my bank card even though I was cancelling prior to the beginning of the month and had paid for two months in advance...also wouldn't take my phone back even though it was brand new and within the 7 days and had nothing wrong with it....the manager saw a smudge on the phone and claimed it "could be water damage" and refused to open the phone and check, saying she had no authority to do so...I was able to get letters from managers from other cell phone companies, as well as a letter from a cell phone repairman, all attesting that there was no water damange, but I can't get ahold of anyone to take the phone and give me my money back. Terrible customer service.
I ordered a phone on the 28th of Nov. It is now Dec. 28th, nearly a whole month and still have not received my phone. I have called and chatted too many times to count. After being on hold for 45min or more each time, Cricket Reps. Nor Supervisors can figure out what's going on with my order and tells me there is noting the can do for me. They have giving me the run around transferring me to different departments with each department transferring me to someone else. I have been hung up on many many times. I have been giving so many excuses to why I have not gotten my phone and expectation to when I was getting my phone. All turned out not to be true. To top it all off, some of the Reps. and Supervisor made it seem like it was all my fault that I have not gotten my order...I screwed things up. I have been trying to get corporate number from cricket, local cricket stores and online with no success. Can anyone help me get in contact with corporate? Oh yea, I currently don't have a properly working phone because the screen is broken and not able to read anything...pay my bill on time....and Cricket knows this. Still, not help. Someone PLEASE HELP me with a number...Thanks
Absolutely unacceptable to not have a live person to speak to. It's not OK to charge a person for a phone and a year later to be told that new service requires a new phone? Now I understand why people pay extra $20 a month. I would like someone to call all these people making complaints asap.
On Sunday evening, October 26th, I was chatting with Cricket customer chat reps regarding malfunctioning of their mobile app (didn't show the data usage) and each time the chat was dropped. Then, when I tried to log into my account on computer, I found that MY ACCOUNT DOESN'T EXIST ANYMORE! I called Cricket and the rep who checked account for me told me that my service was canceled upon my request. After I tried to explain that I NEVER called with such request, the rep tried to prove the opposite. Finally, after I asked to find the recording of my calling the rep put me on hold for a long time and after reappearing told me that my service cannot be restored, until the case will be investigated and that I will be contacted on the other number I provided by the noon next day. Nobody ever contacted me. Of course, I lost some important calls to my phone, including business related (the number that they cancelled is on my business cards and in advertising of my services, etc). After being tired waiting to hear from Cricket and being behind the wheel on the road with my family, I asked my wife and she called them from her phone and whoever answered told her why we didn't reconnect the phone after we discovered that it was disconnected. My wife explained to him that we weren't offered to reconnect, but instead I was blamed for someone's fault on the Cricket side, whoever it was who disconnected me and instead of reconnection we were told that we will be contacted next day after investigating. I want to say this particularly that Cricket represented by their customer service reps (here and further - reps)NEVER TOOK RESPONSIBILITY FOR WHAT THEY DID TO ME, BLAMING ME INSTEAD, which inflicted a lot of emotional suffering to me, as well as financial losses. So going back to that next day call, it sounded like I was guilty for not reconnecting. The rep said that there's no need for investigation. But still he sounded like it was our problem, our fault, not Cricket's. We told him to reconnect. When I was able to stop and talk I got on the phone and told him, I can be credited for my service loss and for my suffering, the rep told me that he's doing me a FAVOR by not charging me the reconnection FEE and all he can do just give me back $1.++ for one day I was disconnected. I asked him to transfer me to his supervisor or Manager, but he said that supervisor is busy and will call me. Nobody again, ever called me. The next day after being reconnected I was able to get into My Cricket and to check the account. My service was reinstated. It showed that my new due date was November 28th, instead of 3rd of the month, as was before being disconnected. No credit was posted for the lost day of service, no credit was posted for what was previously paid and not used from 28th to the 3rd. And no message saying that I have to pay anything for the new period of service. Also I always was on Auto pay, never had to pay manually. Yes, I wanted to use that $5 credit for being Auto Pay customer. So, I assumed, that instead of calling to me, they just decided to favor my request and let me use what was paid between October 28th and November 3rd and granted me the service from Nov 4th to Nov 28th as their way to apologize. I thought it would be a good way to say "WE ARE SORRY", wouldn't you too? Well, This morning (November 13th) I got a surprise call from the same rep, who told me that because I didn't pay my service on November 3rd (remember AUTO PAY!) and today is 13th, if I do not pay today, my service will be disconnected at midnight. Trying to remind him about me waiting call back from his supervisor and that I have Auto Pay was useless. So, another shock and another emotional suffering as well. I'll try to reach their corporate if it will be possible, but if not, I'll be ready to join other unhappy customers to sue this company. They are rude, very rude, abusive. Not apologetic and not willing to take responsibility for their faults. I'm not saying that was always like that. We have been happy customers of AIO before they merged with Cricket, but that's what we are having after their merger.
Been a customer for 2 years never had to many issues until the huawei phone I have started over heating as well as not working correctly
I've always gone through radio shack, I have always held insurance on the phone. When I went to radio shack to replace the phone I was told my insurance covered $150 they did not have the phone so they sent me to a different location which was 35 minutes from my home. Upon arrival I was told they wouldn't replace the phone due to a crack in the cornor as well as they DIDNT carry the same phone. I was told cricket as well as radio shack wouldn't eat the cost on my phone! Mind you a phone I pay insurance for! Rudest customer service I've ever dealt w. Working in customer service I know this is not exceptionable! Top it NO ONE had a explanation as to why insurance wouldn't cover it especially after one location said pick a phone for.$150. I can see why there is nothing but negative comments when you treat valuable customers! I will never deal w radio shack as well as cricket especially when making an effort to fix a problem is the least of your concern! Ill spread the word to stay away from these companies unless you want to be treated as your business doesn't matter!
I say lets all get together and do a class action lawsuit. They are now stealing money out of my bank account 3 days before my bill is due and over drafting my bank account. All of the sudden when you switch they say it is how it works. Lies I switched to the new service a long time ago. Who is up for a lawsuit? and put lawsuit in the subject area.
I'm sick of this cricket,400 in phones,all crappy.the web sucks butt.they do their merger an we get snit.the twit for a manager here in Reno Nov is an idiot.he told me to correct my phone problems do a hard reset,I did wiped out all my snit an the phones still a pita.NOW come march I gotta buy a new dam phone, its all $$$$$$ will this junk crap.BS I'm done..good bye cricket an KMA
I am very unhappy with this company... all the way around. I waited for 5 months for a Cricket Visa rebate. The rep. Who sold me the cell phone to begin with gave me a receipt that was cut off. I informed the rep. That I thought maybe for rebate sake sake, I should have a receipt that showed ALL of the information. She Assured me it would be fine .. I received a post card stating that my rebate was declined because of pricing issues. So I called the rebate ctr. And they told me it was declined because the receipt did not show the full price of the phone, so they told me to go back to where I got it and get another receipt printed up and reissue ALL of that info. AGAIN. It was rediculous! My husband has been with Cricket for many years... After all of this, we found out there is no more hotspot, where you can turn your PC on via the cell phone? Had we known this, we would have never bought a phone or service through Cricket again! The Reps say it is all because Of the merge with AT &T.. and that the benefits of the merge outweigh the few things that were discontinued...or that the comp. Is still deciding on. I THOUGHT AT&T was the #1 Phone service OF ALL TIMES!? It was too late to return the phone. I am now stuck with your company, recently I found out that cricket no longer honors bridge payments!!? There is ANOTHER LONG STORY ABOUT THAT AS WELL, But I am tired of typing on this small keyboard and I do not know if anyone else but disgruntled customers will even bother reading this. WHAT EXACTLY ARE THE BENEFITS TO YOUR..MERGE? THEY DO NOT PERTAIN TO US, We just barely scrape by monthly, so $50.00 for 1 phone that will not even give us PC access Is a lot! You also did away with your low income discount assistance. Does it get ANY better? You all need to get your act together!
I am very unhappy with this company... all the way around. I waited for 5 months for a Cricket Visa rebate. The rep. Who sold me the cell phone to begin with gave me a receipt that was cut off. I informed the rep. That I thought maybe for rebate sake sake, I should have a receipt that showed ALL of the information. She Assured me it would be fine .. I received a post card stating that my rebate was declined because of pricing issues. So I called the rebate ctr. And they told me it was declined because the receipt did not show the full price of the phone, so they told me to go back to where I got it and get another receipt printed up and reissue ALL of that info. AGAIN. It was rediculous! My husband has been with Cricket for many years... After all of this, we found out there is no more hotspot, where you can turn your PC on via the cell phone? Had we known this, we would have never bought a phone or service through Cricket again! The Reps say it is all because Of the merge with AT &T.. and that the benefits of the merge outweigh the few things that were discontinued...or that the comp. Is still deciding on. I THOUGHT AT&T was the #1 Phone service OF ALL TIMES!? It was too late to return the phone. I am now stuck with your company, recently I found out that cricket no longer honors bridge payments!!? There is ANOTHER LONG STORY ABOUT THAT AS WELL, But I am tired of typing on this small keyboard and I do not know if anyone else but disgruntled customers will even bother reading this. WHAT EXACTLY ARE THE BENEFITS TO YOUR..MERGE? THEY DO NOT PERTAIN TO US, We just barely scrape by monthly, so $50.00 for 1 phone that will not even give us PC access Is a lot! You also did away with your low income discount assistance. Does it get ANY better? You all need to get your act together!
I left Cricket after 13 years. Since the merger, I have had nothing but problems, and excuses from all the representatives., at the customer service center, and store locations and local corp office. Cricket has mislead sales of news phone by deception and misleading. All representatives have blame everything on merger. Which, is not customer problem. Left numerous messages for CEO with no calls back. Have placed a complaint to local BBB and news station. I did advised I was going yo do this and was advised do what you have yo do. You are complaining on deaf ears.
Name is Edward Scott. I am a Cricket Wireless Customer and have been a Customer for two years now. I have payed my phone bills on time and during the billing cycle my phone gets hot lined for no reason. This has been going on since I have been with Cricket these last two years. I have faxed the documentation every time. Services would get restored and get interrupted again within three days and I am sick of it. Was supposed to have received a credit on April of this year and have not received a credit yet. My phone number for my account is . I need my services on Today!!!
I paid my bill via automated service. After my transaction, the voice said there was a problem and to hold for live person. Then it said call back during normal buisnesz hours, and hung up. I called back and it said: fyi.. snd said i owed x amt. However, when i called to check my card balance, the $40. Has been deducted, and their saying I didnt pay. Im sooo frickn mad!!!
"i Went To Pay A Bill On June 4, 2014 At Approximately 5:43 P.m. The Salesperson Name Was Brandon Joseph Nesbitt. The Stores Location Is 2921 Pat Booker Road, Suite 134 B. Universal City Tx. United States I Payed My Bill Of 68.00 Dollars And Was Called A 'NGGR' Upon Exiting The Store.
My Phone Was Stolen Nov 2013. I Went To Cricket Dec 3rd 2013 To Buy A New Phone. I Was Sold A Samsung Galaxey. I Still Have The Box And Bag That Came With It. The Phone Has Given Me Fits Since I Got It. It Drops Calls. It Doesn't Send Or Ge Texts All The Time. It Does Things On Its On. I Can Tilt It And Get A Screen If I Just Barely Move My Hand The Screen Goes Black. The Same With Calls. It Went Into A Safe Mode And I Was Trying To Figure Out What Was Wrong When I Came Across Saved Pages I Did Not Know What Safe Mode Was Nor Saved Pages...in Saved Pages Was 7 Pages Of Porn! I Was Sold A 'new' Phone With Porn In It. So It Is Not A 'new' Phone But Refurbished As I Believied All Along.i Have Been In Person To Main Store Where I Bought It 9 Times.they Talk To Me Like I Am A Retarded Child.'there Is Nothing Wrong With Phone You Must Have Been Mistaken.phone Has Nothing Wrong Witth It' There Are Wires Loose Inside The Phone.now It Is Discon B'cuz I Did Not Pay Bill.i Am Not Paying For Service I Do Not Receive. I Am Helpless! I Am Livid! Please Help Me. My Email Is Lovely Blue Iris At G Ma Il Dot C Om Please Write Me And Tell Me What My Options Are I Have No Money For Attorney I Am Elderly And Disabled And I Need A Phone For Doctors And My Own Safety As I Live Alone Out In Bare Countryside.
I am writing to express my sincere thanks and appreciation for a young woman Daronda Harris at the Chicago Cricket store on 116th & Halsted, store #4196875. After having a problem with my andriod phone and two attempts at two other locations, I was finally able to get the assistance I needed from Ms. Harris. The other two locations provided me incorrect information indicating that I needed to buy another phone and with my husband out of work this expense would have been too much for me. Additionally, I was considering changing my service to another carrier. However, Daronda was very professional and provided me with correct information regarding my phone which did not require me to purchase another phone and she also introduced me to features on my phone that I had not used. Her patience, assistance and professionalism had me so very grateful that I purchased two accessories in her store. I hope that this notice will prompt management to acknowledge this beautiful woman in some way.
I have been a cricket customer for over 7 years. I have been dealing with your store located on Hwy 29 in concord, nc. I have to say the people there have no customer service. I have gone through 5 phones and have purchased your "insurance" and by using that it cost me more in the long run. I have recently just paid my bill for the month, when yet again my phone crashed. I went up there and was told I had to buy yet another phone, pay for activation and to have contacts transferred and well maybe they will take $10 off my next bill. Well, I told them that there will not be a next bill, that I was going to have to leave them and go to another company unless there was something else they could do. I feel that after so many years as a good paying customer that they should have replaced the phone free of charge. They just laughed and said it was nice having you as a customer. Well good-by cricket Can't say its been fun
Excellent Customer Service from Karina R. at the Cricket location at 9480 S. Eastern Ave., Henderson, NV. Karina is friendly, professional and knowledgeable and handled my purchase and sign-up (as well as other walk-ins' transactions)with poise, patience and speed. Kudos for Karina! Cricket would scream to the top with more people like Karina and by pulling the product from Radio Shack.
To whom it may concern, I have been a valued consumer of Cricket consumer for a decade. May bill has been paid on time. often on occasions I have made paid double payments. Two months ago my screen froze. I was told I had to go to the nearest Cricket store, to resolve my situation. The North Shore location on the East Ohio. They could not help me. I lost 650 contacts. All my business representatives, family, friends etc. I am chronic patient. Arrangements had to be made, then told they could not assist me. Once returning home, I called cricket. They stated I had to purchase a new cell. I brought a ZTE. People, I had to return the cell phone back to cricket 5x. Two months without a phone. Still paying my monthly bill of $59.61. My warranty covered each item. I was told by consumer representative, that I would be upgraded to a HUAWEI. Attempts to contact several Cricket repres, supervisors. in the area were unsuccessful. Calls were automatically switched to the individuals I spoke with already. On July 29, 2013, I asked to be reimbursed for 2 months non service or 2 free months. The supervisor wanted me to have $20.00. I said NO!!!. This coming month I have to pay $37.61. My cell will be terminated. My plan is to call my State repres. All the news stations in the area.
Two days ago I went to my local cricket store in Audubon NJ. My phone was broken and they told me in order to get a phone same day I had to go to the one on upper Darby pa. First of all at the Audubon store they sexually harassed me. Telling me to give the Guy a hug that didn't do anything but tell me. To go somewhere else inappropriate. Then when I asked them if my pictures would still be on my phone they showed me great but then proceeded to say let me look at your pictures after I told them NO! they continued to go through my pictures for two minutes while the security guard looked too. I asked the female manager to have them stop who ignored me and they continued to look and laugh! When I asked if the upper Darby one was a big cricket or a different place they responded by telling me I have a BIG CRICKET FOR U INNAPROPRIATE! I got my phone back finally and left I drove courtyard minutes to upper Darby store and paid seventy dollars for a brand new phone. The staff was very pleasant and helpful but they sold me a broken phone wouldn't stay on at all. The next day I go to the pennsauken cricket hoping for help and not to be violated or told I have to drive fourty miles away again. Of course they told me they couldn't help me o had to go back to upper Darby. When I asked for corporates number they proceeded to ask me why and tell me the Darby store was corporate which I no was untrue I drove all the way back to Darby n finally got a working phone after two damn days of hell. So I'm writing go tell u guys I will be suing Audubon store for sexual harassment and what they did to me.
I have been a customer for couple of years now, and I really like my service compared to most I have used. I like not being in a 2 year commitment. I have not had a lot of issues that most people complain about.
I do however think that it would be nice if you as a company could improve your insurance plan. With all the new phones that there are these days it is not worth buying a smartphone and your insurance that you offer. I really was looking forward to upgrading my phone, but I plan on leaving your company because of the insurance. I will not spend hundreds of dollars on a smartphone because if something happens to it you will only give me a refurbished phone or a little money back to buy a new phone. I wish I owned stock in your company so I could send this feedback to you through the company. You would probably gain me back as a customer if you change this policy.
Not wanting to leave,
Kimberly
I downloaded my billing from the computer and it showed my bill as $56.90, when I went to pay it showed $58.90. What the billing showed should be the only legal amount, I believe. This is not right to have show one amount then say you must pay a higher amount for the same billing period.
I have been using cricket since i got to the country. This my phone number . Last week i bought blackberry charger at the rate of $42 at a cricket store four days ago (April 24th 2013) in state street Murray at .The Cricket Staff who sold the blackberry charger to me told i could returned it with the packaged and receipt if i dont like it. When i got home i noticed it was not working the way i wanted it , so i went back to the office and asked him to refund my money but i was suprised when he replyed me rudely that there is nothing he can do about it,that he can not refund my money.i need to get my money back, i have been to the office twice now but they still doesnt want to refund my money. i do believe this salesman needs more training in customer service.i am really piss off and am going to stop cricket network and i will make sure i stop my family from using it too.So Sad right now.
My name is T. Walker and I live in Charlotte NC. I have had one of the modems with cricket since 2009 and it was an excellent service. About 2 months ago my modem stopped connecting so I contacted customer service. I was not able to speak to anyone I just kept going around in circles with an automated system. I then went into the store where they gave me a direct number and told me to act like a new customer and I will get a representative. I think the customer service is very poor if you have to lie to speak to a live person. After speaking to the rep and goin through several technical fixes she realized that the modem was not working. She then stated that the modem doent work with with wndows 8, so I tried a computer with windows 7 and windows xp and it still didnt work. The rep then stated that it was a defect with the modem and that there was nothing they could do. I asked if a credit could be given since the modem couldn't be used and I was never informed that it would not wor with windows 8 and I was told no. I am really upset with this company for taking money out of my account and bot refunding anything knowing the services hadn't been used. I will never do business with cricket and I am very glad people get over on them.....THEY DESERVE IT.
To whom it may concern:
My name is Rosalie Maez. I have been a Cricket customer for many many years. I have NEVER had a problem with Cricket in the past until about a month ago, including this month as well.
I live in Tucson, Arizona. I pay my bill, on time, every month, at the Cricket office located at 2002 E. Irvington Rd. 85714. I am VERY upset with how the people at this office are treating me. I pay alot of money, including insurance, just to have the employees of Cricket continue to provide me with refurbished phones only to have it break that same day. I have gone through 6 phones in a month because the employees continue to give me used, pieces of crap phones that DO NOT work. I have gone into that office many times to discuss this problem but all they do is continually provide me with another useless phone. I am getting very tired of this. I started off with a new phone and had that one for years until it finally gave out. Now that I need another one, I am given used phones that are not worthy. I cannot even make a phone call on most of them because the battery life dies within 30 minutes, the chargers they give me with the phone don't take a charge, most of them come with static, loose signal within a minute of an outgoing call, mute themselves, and so many other problems.
This poor excuse for customer service is unbelievable. I have requested a new phone and they continue to deny me and give me a used one. This is un called for. I deserve to be treated with respect. I need a new phone. Not a refurbished or used phone, a brand NEW, working phone, NOW!!!
I need help and no one seems to want to help me. Thank you for your time and I look forward to hearing from you.
-Rosalie Maez
Well here I go again. Cricket sent another phone in the mail. I told customer service I was cancelling and was sent to several representative instead of their cancellation department. Called from the house phone, a different cell phone trying to activate it and still got the automated service again and again and again. Tried to activate the new phone by the site, by the phone number on the screen 228 or 611 still nothing. The 800# on the site does not work, the chatline to nowhere does not get you to anyone. I'm sending everything back. Im done with Cricket
I was reading through these posts yesterday as I was having much difficulties with Cricket customer service. I ultimately dound headquarters email wo which I emailed and told them of the issues I was having with customer service and that I live quite far from a corporate store. I received a response from Cricket corporate and said he forwarded to the customer support management team as well as local level (I received this messagethis morning). I was soon contacted by a local store manager (Josh) who went far above and beyond with his customer service, willingness to provide a great customer experience and even drove to my town to personally deliver a working phone (brand new and upgraded). I too was very unpleased with the customer service I received until getting in contact with coprorate who immediately took action and the local manager who went dar above and beyond.
I HAVE BEEN A CRICKET CUSTOMER FOR 3 YEARS,AND JUST UPGRADED MY CELL PHONE A LITTLE OVER 30 DAYS AGO. I HAVE A ZTE AND HAVE TO CHARGE THE BATTERY EVERY NINE HOURS. I WENT BACK TO THE STORE I PURCHASED IT AT AND SHE SENT ME TO A CORP. STORE. NEITHER ONE WOULD HELP, I AM A STORE MANAGER AND TAKING CARE OF OUR CUSTOMERS IS #1. I DON'T UNDERSTAND HOW THESE PEOPLE CAN AFFORD TO LOSE 1 CUSTOMER. THEREFORE I WILL BE LOOKING FOR A SERVICE THAT WILL TAKE MY CELLPHONE AND INTERNET BUSINESS. YOU WILL LOSE A GOOD CUSTOMER OVER A BATTERY ISSUE, THE PEOPLE IN YOUR STORES NEED TO BE BETTER TRAINED AT CUSTOMER SVC. AND NOT JUST SALES.
After paying for the monthly plan on schedule, they are trying to get more charges from me without explanation. The frustration is that I have been unable to get in touch with customer service starting last Friday, December 21st. No customer service agents available. Attempts to call several official Cricket dealers in my area were unsuccessful - calls are automatically switched to the main customer service number I already tried. The online bill pay option keeps increasing the total I owe for some unknown reason. This phone is one that my daughter uses and is now not in service because of these unexplained extra charges. I do not want to pay them funds they are not entitled to. Most likely it would be very difficult to get a refund from them. Not sure how a company can go without responding to customers for days at a time and expect them to not go elsewhere for phone services.
We have been Cricket customers for years. I have been through several phones because of them not working properly. My husband has had three. We just bought him a new one couple months ago only because the one he had just wore out. He ended up with the phone that had the slide out keyboard. Now he is one that doesn't like change and not technically knowledgeable. But he really started to like the phone especially the slide out keyboard. Anyway a week ago phone was in his pocket and when he got it out to make a call the screen was cracked (on the inside). Took it to store on Mall Rd in Florence, KY. Was told that he had to pay the $85 for "claim" and then was told that he wouldn't get the same phone back. Was told it had been discontinued for a while. So apparently when we bought his phone it was already discontinued? Why wouldn't they tell us. Well this is his business phone so we had no choice but to pay $85 and also had to pay $15 to have a temporary phone activated (that we already owned). But they put in a $15 credit and said that when phone came it to tell them to bill the and activation fee and it would use the credit.So get phone back, They said there was no charge for activation that that was part of the $85. They sent a Vitality and the dam thing is NOT a new phone it is a refurbished phone and the thing wont charge! Took back to Cricket and they said looks like the port is loose. If it happens again bring back. He said so I have to pay another $85? They said no "it SHOULD be under warranty". Took home still wont charge keeps going in and out of charging. Then get up this morning to find out our phones are shut off because we didn't pay the $15 activation fee! Seriously! You guys are messing around causing him to lose phone calls and potential business. And my phone which we just bought a couple weeks ago keeps freezing up and I asked about it and was told it was a problem with the software and the guy I spoke with has same phone and same problem. So I pay hundreds of dollars for a phone that doesn't work properly, pay for insurance on a phone that is a discontinued model when I purchased, have phones shut off because I didn't pay an activation fee that was suppose to be part of $85, have a phone that just randomly cracks the inside screen, and receives a broken refurbished phone to replace my NEW phone. And it's harder than hell to contact you all. So unless you can make us a happy customer in the next week you will be losing our business! We have referred quite a few people to you all and I guarantee you that at least my immediate family if not more will be leave you also.
I ordered my Cricket phone and service online on November 30, 2012. It was shipped and I got it on Friday, December 1, 2012. I woke up on Thursday, December 6, 2012 and my phone is not working. I call Cricket on the phone and was bounced around from person to person. The first person I spoke with after hearing everything he had to say I asked him over 15 times to speak with a supervisor and he refused. I then only answered him with "May I speak to your supervisor please", for about another 3-5 minutes. I then go to a corporate store and the manager, Jesus, just looks at the phone and says it is a software issue and to pay $85 to have it fixed or replaced. I tell him that I have not had the service/phone for a week and it should be covered. I was told it does not - I WAS NOT TOLD THIS WHEN I PURCHASED THE PHONE. So I spent 40 minutes in the store, 1 hour on the phone and I: lost a day of work, missed client calls because the phone is not working, burned gas, stood in line, waited on the phone, paid Cricket $167 and NOW I HAVE NO PHONE!
The corporate store on North Ave. & Kimball really sucks! I had no choice I had to go there because I lost my phone. The store had about 4 customers when I got there all of the employees were standing around joking and talking on there cell phones like they didn't have customers. I finally got someone to help me after 30 minutes of me waiting! I tell the sales girl my problem of loosing my phone and all I wanted was to replacement I had the Mercury phone they said they could replace it but no store carried my phone and I had to take whatever they had she screamed in my face her manager just looked at her and walked away like its ok! The corporate store at the Bricktown is all awful there rude!!! Now the store on Fullerton by Trip there really nice and helpful except for one girl that has no clue what's she doing. The store on Diversey & Harlem the girl there was very sweet she saved me over 60 bucks on my phone bill!
In-Store employees are the eptiome of rudeness!!! Regardless of the location, all employee are unfriendly and not very helpful. You get the feeling "they are doing you a favor" when they interact with you, not that customers are the reason they receive a paycheck. Major attitudes!!! Specific locations with the ultimate "terrible customer experience": Lansing, IL and Richton Park, IL.
Per tv advertisement I bought a apple iPhone4 & thought I was going to have 4G. I paid $400.00 for my phone. I have talked to everyone & no one knows when it will be in my area. The phone is great but I paid big $ & did not get what I thought I was getting . Cricket lies just to get your money. When I tried to call the corp. headquarters the phone number on the web page has been disconnected .
I went to my local cricket store located at archer and central,chicago,Il. BECAUSE THE PHONE I PURCHASED ONLINE CRICKETS SAID THIS WAS SUCH A GREAT DEAL.I have been with this company over three years they take $5.00 every month for insurance never filed a claim in 3yrs. That equals $180.00 now they want me to pay $50.00 deductable which that equals $230.00 total. The (2) phones I have do not cost that much.Did not recieve any respect from any of there employees I spoke with everyone just wants to pass the buck to the next even the escalating agent(Casey) from Salt Lake city Utah I spoke to hung the phone up.They just want your money they do not give any HELP. Thought they were a good company now I know they SUCK!!!!!!!!!!!!!!!!!!!!
It just blows me away that it's so difficult to contact any Cricket customer service representative for any reason. There is something weird going on with their 39th Street store in Vancouver, Washington, but can I find anyone in the company who wants to hear about it? No.
Seriously, I've been a customer for four years now, and I have no complaints about the service, and my biggest concern about the 39th Street store is that the employees there might be harming the company if not actually stealing from it. I had to make an adjustment to my account, and even after calling someone on the phone, the clerk gave me really bad information that I just couldn't accept (I was certain it wasn't true, and it turns out I was right), so I went home and got back on the phone to call customer service. Took an inordinately long time to get through to a real person, but I stuck with it and was finally able to talk with someone who knew what he was doing. The guy was very nice, very respectful, and more than helpful. Why the heck was it so hard for me to find him???
As for the 39th Street store: Of the many people I've recommended to check out what Cricket has to offer (because I am pleased with the service), one went to the 39th Street store, and she was told by the clerk that the basic $35/mo plans were no longer available, and that she'd have to upgrade to an expensive 'smart phone'. Of course that was an out-and-out lie, and my friend is smart enough to have seen through it. Sadly, that's one less customer for Cricket; she went with another phone company.
Totally my own fault that I went to that same store today; I've gotten good service elsewhere, but the people at the 39th Street store have never been helpful. I went today anyway just because it's close to my house.
Wow. Big mistake.
I think it's very suspicious that the customer service at that location is so very untrustworthy, and it bothers me a lot, as a customer, that I have been unable to find a way to contact the company about my concerns other than by sending snail mail to the corporate office. What's up with that?
I've also wanted several times to offer some positive feedback, but couldn't find anywhere to do so. When I asked the guy I spoke with today - the one who was so helpful - if there was anyone I could talk with to let them know how pleased I was with his help, he said the call had been recorded, and the only way the company would know that he'd done such a good job was if they listened to the recording.
Really?
Well. That explains why so many of the customer service reps are so awful at their jobs. With the company so disinterested in customer feedback of any kind, it's obvious the employees are not being given any incentive to do a good job. What a terrible way to run a business. I'm sorry to have to say it, but I will not be recommending Cricket to anyone else. The lack of customer service isn't worth it.
Its upsetting how rude the customer service is and the employees at the stores are. My phones been messed up since the day i bought it and ive been to a cricket store n talked to the customer support and they still wont return my phone because i dont have a box!! Unreal how rude can u be to a customer before they just stop completly useing your service!
IM HIGHLY UPSET IVE BEEN A CRICKET CUSTOMER FOR 6 MONTHS AND ALWAYS PAID MY BILL ON TIME. IVE HAD LOTS OF PROBLEMS WITH MY MUVE MUSIC. I CALLED THE TECH SUPPORT AND DID WHAT THEY TOLD ME NOW MY SD CARD IS MESSED UP. THEY WERE VERY RUDE I CANT GO 40 MILES OUT OF MY WAY TO A CORPORATE OFFICE BUT THEY DON'T CARE. IM SICK OF THIS COMPANY NOT CARING ABOUT LOYAL CUSTOMER AND THE EXTREMELY POOR AND RUDE CUSTOMER SERVICE AND TECH SUPPORT
I had a dispute over a bill where I was being charged a full month for about 2 weeks of service. After many attempts to try to talk to a human being failed, I finally got a person on the phone where I set my account up. That was a huge mistake! They were so rude to me that I decided that they didn't care to have my business, that they probably already got their commission from the sale. After being treated like that I wasn't giving up. I searched on line for their corporate contact information. As soon as a human answered and I expressed my concern they transferred me immediately to someone who actually seemed liked they cared. The matter was handled professionally and it ended with a feeling of satisfaction. If all their store employees could take a lesson from the Rep I had on the phone, their CSI would grow tremendously! I wish I had a day with each one of the stores to show them the importance of customer satisfaction. That used to be my job and these store employees don't have a clue. To the employee at the corporate level I spoke with, "kudos! Excellent job buddy"!
I had a dispute over a bill where I was being charged a full month for about 2 weeks of service. After many attempts to try to talk to a human being failed, I finally got a person on the phone where I set my account up. That was a huge mistake! They were so rude to me that I decided that they didn't care to have my business, that they probably already got their commission from the sale. After being treated like that I wasn't giving up. I searched on line for their corporate contact information. As soon as a human answered and I expressed my concern they transferred me immediately to someone who actually seemed liked they cared. The matter was handled professionally and it ended with a feeling of satisfaction. If all their store employees could take a lesson from the Rep I had on the phone, their CSI would grow tremendously! I wish I had a day with each one of the stores to show them the importance of customer satisfaction. That used to be my job and these store employees don't have a clue. To the employee at the corporate level I spoke with, "kudos! Excellent job buddy"!
I paid my monthly plan 5/23/12 for my daughter's monthly plan, on about 5/26/12 she lost her phone at a dance, I am of course paying $5 extra for insurance, well they told me I had to pay $20 to get a replacement phone,keep in mind I just paid the bill, will I did not go to get another phone until July 3rd, of course I paid the bill on line before I went to get the replacement phone, I went to the corporate office and after minutes (oh I couldn't remember my pin) they told they were going to reset it, then I was told my replacement phone was $50 which was even more that I had originally paid for the phone, so I refused to get the replacement, so they did not let me reset my password, so I called the corporate office and requested a refund, and they told me they could not refund me because I could not remember my pin, etc. So I paid for 2 months without any service! I have notified all my friends and family and they are switching. Cricket is a joke!!
I paid my cricket bill of 55.00 to get my phone on ,after 1 week of service it was suspended so I called the full service office they put me on hold for 25min.I called them back another 25.min. so I called again they hung up on me without explanation so the next day I went in there and they said I need the receipt didn't have it,then on the upside they said I still owe 25.00.. they have access to my account on their PC on my phone it says balance due next payment 7/25/12 she then made several phone calls I heard her tell them "she is having financial difficulties" suddenly the bill was waived and the phone was back online..so you tell me what is going on? I would like to know thank YOU
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