Posted by Lloyd
I am totally frustrated with Weber. I have purchased $6000.00 worth of grills. My newest grill arrived and did not work properly right out of the box. After an hour on hold, I was sent parts that took me an hour to install. Still not working! I spent another hour with customer service. More parts coming.... I am so disappointed with Weber. It is not easy for me to,take apart a summit grill and attempt to fix it. I am nervous that the repair is not done right and it will blow,up from a gas leak! The customer service rep could not figure out the bad parts. Told me I need to read the schematic. This grill,did not work,from day one!