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THIS IS THE COMPLAINT TO WROTE TO CONSUMER AFFAIRS:<br /> <br /> <br /> <br /> On February 1, 2014, I went to the Atlanta airport counter to rent a car from Payless Car Rental. The polite young salesman that waited on me quickly printed up the invoice, asked me to sign and initial in several place and proceed to give me the keys to the car. I questioned the salesman about what I was signing and what I'm purchasing. He explained collision insurance is INCLUDED with the rental agreement. I understood that to be not optional and not an extra fee. However, I did initial and sign the agreement. After receiving the car, I had time to carefully read the agreement and because I was not given a choice as to whether or not I needed extra car insurance,I was over charged bogus fees.<br /> <br /> I have Full Coverage on my own car which is in the shop. When I returned the rental I spoke to the &quot;City Manager of the Payless office- Vilaire **&quot; who was adamant about my signing the agreement and NOT being able to receive consideration for this grievous charge. Had the counter person asked if I want or need car insurance I would have said NO. I have proof of my own car insurance and would save $46.00 on excessive fees. Their OTHER CHARGES include:<br /> Energy Recovery fee .60<br /> Vehicle license fee 2.00<br /> Consolidated facility 5.00<br /> Collision damage waiver 21.99<br /> Supplemental liability 12.99<br /> <br /> Roadside service protection 2.99<br /> <br /> To rent a car from Payless BEFORE all the fees was $10.50..... total they charged me $67.91. For PAYLESS to treat a consumer and the public (if it happen to mem it has and will happen to many others) with such disregard and bad business. They are stealing Money from the public and this issue should be looked into. <br /> <br /> cc: BBB, GA Attorney General Office


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