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Original Comment I'm not just disappointed I am livid. I recently moved to a small town and the only option for cable is satellite. A few years ago I had the unfortunate opportunity to be a DISH customer so I switched providers. I thought maybe after all the time and having moved 2000 miles there might be a difference. NOT! My initial order was not correct, the billing was screwed up and after 1 short month the receiver quit working. First call was about my bill, the customer service rep explained to me that the charge of $44.43 was to be credited to my account although this never happened. When I called about not having a DVR I was informed that it would cost me an extra $100 dollars to get one in addition I may be charged for the repair of the faulty receiver but they couldn't determine the end result at the time of the phone call even though I had purchased the equipment protection plan. I told the customer service rep. that I would not pay for the mistakes of DISH and if they wanted to keep me as a customer they'd better come up with something better than charging me. Nothing would do so I stated I was cancelling my account to which I was told I'd be charged for the balance of my service contract no matter I'll deny the charges on my CC as soon as they hit the account. I still have the faulty equipment and will be charged for it's full value if I don't pay $17.00 to have it shipped back. End result Yep! I'll send the equipment back but I do intend to make my experience known in as many places on the internet as possible along with filing complaints with the BBB and the Consumer Protection Agency, I may go as far as filing a complaint with the Attorney General and the FCC......I work hard for my money and will not be pushed around by these large corporations who think they can do no wrong.

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