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Original Comment I am very disappointed in the customer no service provided on my new samsung top loading washing machine purchased a couple of months ago. My wife spilt some liquid detergent on the top of the washing machine glass that you look through. It has made an etching in the glass that looks milky and hard to see clothes. I called customer service and tried soap, glass cleaner, etc..... to remedy problem. (I had already tried these anyway!) I might add that I have purchased samsungs refrigerator and 2 hd tvs along with the washer and dryer in past 6 months. We asked for a manager (someone with more authority) to call us back. He did but simply says it is not covered in contract. He says no other complaints he is aware of with the glass problem we have. The problem I have is that I'm a loyal Samsung customer who thought I'd get some assistance with this, particularly since it is recent purchase and products that are designed for liquid soap powder should not etch in glass upon the first spill. We did not do anything out of the ordinary to the machine and feel that we are being taken advantage of since this is obviously a defect in workmanship. I hope corporate office will look into this because our BBB will be contacted soon and others regarding backing your products. If you will do this to us then others should know as well. I am very disappointed in Samsung who are obviously looking after their bottom line instead of customer service. Check into why the glass on washing machine would turn milky on a brand new machine! (2/28/13)

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