Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Bought the CPN12XH9 Portable AC/Heater on 6/21/2012 from CA Everyday. It arrived five days later. Once I let it settle and set it up per the instructions it did not cool. Called support and they arranged for a service group to come out in mid-July. The tech decided it was the compressor and confirmed it with a company rep over the phone. The compressor was shipped and three weeks later the service tech arrived to repair. He broke the front panel screw mounts and ordered another one. Another three weeks and he came back to repair that. The new front panel was broke but he installed it and left. One year later the unit is doing the exact same thing again. Called support and got someone in Manila on the 16th of July. They took my info and promised a call back in two hours. Been six days and no calls or anything. I called and asked to be transferred to a rep in the US. They send me back to the same menu that sends me back to Manila. Now they are now stating they cannot transfer me because they do not have capabilities to do this. They also are stating my problem as "repaired but nobody will come by". I cannot seem to get them to understand. Called corporate in NY and got transferred to Manila. Finally got a voice mail for a Michael Brown. I will never buy nor recommend Haier products ever! Worse service I ever got or should I say did not get!

Feedback

Your Name

Your Email

Verification