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Original Comment Customer Service is disgraceful. I took a day off work to be called at 9 in the morning to be informed the repair man was sick and had to reschedule. I contacted Cathy at Customer Service, (which is recorded) and was told to bad and I could use another provider if I was not happy. I informed her that I had a wedding on the saturday and needed my appointment as scheduled. Cathy informed me that it was not Thermadors fault their employees call in sick. After paying top dollar for these appliances you would think you would get top quality customer Service. I requested to talk to her manager and she informed me that the problem stops here and no need to forward to a manager. I think the public should be aware of this disgraceful customer Service.

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