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Original Comment I purchased the Cuisinart espresso machine from Bed, Bath & Beyond. After 3 months it began malfunctioning (spraying hot milk everywhere and on my skin). This continued to happen. I called customer service since it was under warranty and they told me to cut the cord, they would send a label for me to return. I never received a shipping label and called back and they said that that was the wrong thing do not cut the cord. Then they said that I would ship it back to them they would fix it and then send it back to me. I shipped the product back to them and they said that they are they say they couldn't repair the unit. They did not have any I still k to send me so I would have to wait. Why won't you refund my money so I can purchase the product that is on shelf in stores? You said you could give me a credit, however we can't buy it anywhere in a store we will have to wait until you get them back in stock. I'm not understanding why you would leave a customer without their item purchased and not send a replacement product. I'm out over $200, you took my espresso machine and I have nothing. I've been waiting about 2 months and when I call customer service no one is concerned. If I do not hear back with a resolution, I will be reporting you to the BBB. I have been a loyal customer over 30 years and this is not acceptable.

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