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Original Comment I recently have been having a texting problem with the Samsung Transform Ultra. On 7-25-12 in the evening I experienced the problem with my phone not notifying me when I receive a texts. A spoke with many c/s reps and technitions taking me through all the steps like: taking the battery out, updating my PRL, Profile and factory resetting my handset with the tech provisioning it also. (Problem not resolved) After numerous phone calls finally a ticket number was issued to me #192 005 30 120 727. also my fiance having the same exact problem #192 008 77 120 728. I was told that in 72 hours I was to receive a phone call regarding the fix to my problem. (NO CALL) again I call your c/s reps. and no information is told. I recently worked for a wireless company and knowing the customer service I have been given is UNEXCEPTABLE. I did find out that three towers are having problems in my area and that the problem will HOPEFULLY be resolved by 8-2-12. After all this aggreviation from your service I AM hesitate to stay with Boost Mobile. I'm thinking Cricket is sounding better and better and maybe I will give them a try if my problem is not fixed. When your company tells a consumer they will CALL you and then doesn't just tells me Boost Mobile only cares about the money not their customers!!!!!!!!!!!!!

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