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Original Comment I am a new customer with uverse and I am thinking about canceling. I work for a company Asurion who partners with AT&T for different services. I am transitioning to work from home with the company and I needed home phone and Internet services to qualify so I looked to activate with AT&T. My first experience to begin new service I thought was great i was quoted 59.99mo but the exerience turned out to not be great. I ordered my service on 7/19 and received all my equipment for voice and Internet on 7/24. The installation paper stated not to activate until 8pm that night. I tried activating and I couldn't so I waited a couple of days and tried activating again and I couldn't so I went online to chat with support rep. I was advised by the rep that I couldn't activate until 8/6 and he also stated that there was a pending order. I waited til 8/6 and still wasn't able to activate and went back to chat with another rep that told me he doesn't know why my services are not activating and he would suggest I wait til the next day 8pm to try again. I thought and felt this was not good customer service at all so I logged off the chat. I waited til the next day when I came home from work and was still unable to activate and finally got someone willing to do something and tech support was called to come to my home so on 8/7 my Internet was activated but not my phone so the tech advised me he would put an order in for phone even though I already had my back up battery equipment. I called the next day to AT&T because I diddnt trust what I was told just based on my short encounters so far and I was right an order had not been put in and this is on 8/8 getting close to 30 day mark to cancel and I havent been able to see how I like my services. The rep I spoke with advised that voice was not set up right and he don't know who the rep was that set up the order but they didn't do right, do he placed an order for my phone and I advised the rep that I already had the BBU and he said he didn't know why if voice wasn't added but he would have another sent to me and gave me a new activation date of 8/11. The rep quoted me a different price from what I was advised previously of 59.99 for my services when I signed up and he said he couldn't enter the code in but he would send info over to see if I could still qualify to receive promo since I was originally quoted the price and set up within the timeframe but not guaranteed and again no specific turn around time for this process and the rep suggested I call back and I don't feel that I should have to keep calling for a mistake I didn't make or be held responsible but if I'm advised that I don't qualify or am not told by 30day mark on 8/19 I will definitely cancel my services because I still haven't been able to switch to new position which is costing me money and the overall experience has been a nightmare.

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