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Original Comment I moved from Oakland, NJ to Sherburne NY and was not happy with the gyms in the area. We had a membership at Golds and could not find a comparison, so we decided to buy the equipment and set up a home gym. We researched different retailers and decided to purchase the gym with the Smith machine , weight set, dumbbell set with additional weights and attachments which amounted to $1865. We were so excited when it was finally set up bu to my dismay and disbelieve i recently nnoticed one of the 10lb weights and cracked around the middle and the weld around the curling bar has broke. You can look at the curling bar and can the grip is fresh and not rubbed out. So i figured it will not be a problem because weights should not break and thought it would be an easy exchange. It was a big problem because I was told my time is up and nothing can be done, i understand time restraints on returnable items but these are not clothes or electronics and i think there should of been an exception or even a percentage off of new equipment. I know i am only one customer in millions and your corporation could not care less but i thought i should write you and let you know that you have one less customer who has two inferior pieces of equipment and an incomplete gym. I used to frequent your store because I am a weight lifting enthusiast as well as my group of friends but i will share my experience with them and no longer shop Sports Authority(the authority in bad customer service

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