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Original Comment After paying for the monthly plan on schedule, they are trying to get more charges from me without explanation. The frustration is that I have been unable to get in touch with customer service starting last Friday, December 21st. No customer service agents available. Attempts to call several official Cricket dealers in my area were unsuccessful - calls are automatically switched to the main customer service number I already tried. The online bill pay option keeps increasing the total I owe for some unknown reason. This phone is one that my daughter uses and is now not in service because of these unexplained extra charges. I do not want to pay them funds they are not entitled to. Most likely it would be very difficult to get a refund from them. Not sure how a company can go without responding to customers for days at a time and expect them to not go elsewhere for phone services.

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