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Original Comment I called the Days Inn Conover Hickory to verify receipt of fax for a credit card authorization letter send to direct bill our corporation for the traveler's room and tax. Before I could completely address who I was and why I was calling the gentleman said called back later and hung up on me. I tried calling back but got voicemail. When I did get someone to answer, the same person answered and I proceed to explain why I was calling. It turned out that I was speaking to the general manager, Rick. He never apologized for the hang up and was very rude. I tried to explain to him that this was a direct bill. He was very unprofessional and we cancelled the reservation and booked our traveler at another property that appreciated our business.

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