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Original Comment Mrs. M. Wilderotter<br /> Frontier Co. CEO <br /> Subject: PSC/Attorney General Complaint.<br /> Dear Mrs. Wilderotter I am writing to you to complain and to make you aware of the problems created by some of your Management/employees/partnerships, which are causing your Customers to eventually change Services and to the point that we have to open/file a complaint with the Public Service Commission and with the N.Y Attorney General due to UNETHICAL practices in place in the Frontier company. I have read your Ethical Practices, now you need compliance. <br /> A current bill has been sent to me for collections by your other UN-ETHICAL partner, DISH NETWORK, for the amount of $117.38. The last bill payed to Frontier includes the services for Dish was for $214.00<br /> In my past dealings with your company staff has been very uneasy since I had to deal with many Customer Services in different locations and some of them were not customer friendly, including some of the supervisors which when asked to provide with an escalation process or the name of a higher manager they could not provided and in turn the supervisors gave me a hard time. Also, I had to deal with Dish Network, (Un-Ethical) and they have erased written information in the system that they maintain and the employee that worked for them who wrote the agreement in the system is suddenly vanished? <br /> You can see for yourself by inquiring to your staff the complaint I made to the PSC on June 16, 2011 and referred to the Attorney General of New York State, Case referral number 2012-1012967 dated March 19, 2012. Prior to my initial complain to the PSC, I called many times to the Frontier Customer Service in resolving the billing dispute due to FALSE advertisement , but to no avail. Then, I complained to the PSC which in turn referred me to the Attorney General. <br /> I know you are a very busy person; however, I would like a response from you as soon as you can since I have to address the Dish-Net bill that according to them I still owe. Since, your company bills the customers for both companies and since I did pay the final bill to Frontier, why Am I being billed twice?. Also, your response will be appreciated before I write to the Federal Communication Commission.

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