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Original Comment The Net10 web site did not yield any results for my query. So far, I am very disappointed in my interactions with Net10. I have encountered many levels of miscommunication and incompetence in failing to identify a proper solution as much as maintain consistency in the resolution offered. I am extremely upset, emotionally drained and need to debrief from the most horrible experiences with a number of unhelpful reps, managers and supervisors as well as archaic, counterproductive standard operating procedures (not to mention an ineffective web site and tech support) that have made my life a living Hell. Misinformation is the mainstay of my interactions over the past three days: my situation evolves from bad to worse with each contact I make. DAY 1- Sun/ Mar 11 "No Service," "Check Call Restriction-34" after I turned cell OFF then ON; called NET10 @ 3:34 pm, tried troubleshooting the phone, after 1/2 hr I was told to return to original area of activation- zip code 10003, given tkt # and was informed that I needed to get a new sim card and change my tel# if I wanted to use it in the current area code (this was never a problem before). I arrived to 10003 20 mins later and phone worked for hours but returned to "No service," "Check Call Restriction-34" after I turned it OFF then ON. Day 2- Mon/Mar 12 called Net10 at 11 am, the rep took 1/2 hr to type my case because the system was "slow"; I requested a supervisor who verified that coverage was good in all zip code areas I frequent (even Puerto Rico!) and determined that the sim card or tel was damaged and would send a new sim card in 3-5 days. She tried troubleshooting with no luck warning me that this rarely worked with the error message I was getting and could result in losing saved information and contacts list to which I stated this was out of the question. I was offered a replacement CDMA phone that DID NOT REQUIRE A SIM CARD in 2 days and must return the current one in the free air bill included. I verified that it would be the SAME MODEL (I purchased it in Dec. 2012). I was given a tkt #. An hour later, I was contacted by tech support and advised she would troubleshoot the phone (?). I warned her that I must not lose my phonebook. Guess what- she managed to WIPE OUT MY ENTIRE PHONEBOOK for good, claiming she did not know this would happen because she did not see a message to that effect- I couldn't understand why she instructed me to select "reset to factory settings" which I assumed would delete info and reminded her in advance that I did not want to lose phone list. She simply apologized and said they could arrange to give me additional minutes! Absurd behavior- I am still in awe. She gave me tkt # 1066521877. At night I entered my tkt # on the Net10 web site to double check my case and received an error message routing me to call customer service, I did so after 9:30 pm and the rep placed me hold to speak with a supervisor- no one picked up over 1 ½ hrs and I hung up after 11:15 pm. DAY 3- Mon/Mar 12 I entered tkt # on Net10 website and had to call customer service again. After speaking with a rep, supervisor and manager, I was informed that there was NO SIM CARD OR REPLACEMENT PHONE on the way because my area had good coverage and a ticket was NEVER written for a replacement phone!!!!! My phone still displayed "No service," "Check Call Restriction-34." After much discussion and 45 mins later, a replacement phone was being processed but I would need to wait for 3-5 days- not counting today. About the minutes the tech person offered- no way possible since "Net10 is providing a phone." Hello- I already paid for the phone which does not work through no fault of my doing, my phone list was wiped by a Net10 staff for which I will need to spend many hours to reenter and reconstruct, I have spent over 8 hrs on the phone to address the problem, lived in total stress and aggravation. More significantly, my husband continues to be without the phone which serves as his lifeline. I pray that Net10 will come through and show proper consideration for all I have endured. It's not over...

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