Home » Report Abuse

Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment Complaint Days Inn 2009 Riverside Drive Mount Vernon, WA 98273 USA. After staying at the above noted location on the 30 April 2013, we will never stay at any Days Inn location worldwide! Your corporate phase "A PROMISE AS SURE AS THE SUN" clearly was not met during our stay. The general condition of this Days Inn was dated and appears run down. The over-night rate as compared to other motels in the area was high at a lesser quality. I had asked for a discounted rate (AMA) and was advised that it was a full house tonight and that a discounted rate would not be available. We requested a dog friendly room as our small dog was travelling with us. We left our dog in the room alone for approximately 30 minutes while we went out for supper. Upon returning to the parking lot near our room, we observed the gathering of several people forming a party next to our room's window. This room next to ours had it's window wide open and, an exchange of beer and conversation was going on between the people inside the room with those outside. My wife and me looked at each other and realized that we were probally not going to have a quiet evening. Upon entering our room, I grabbed the ice bucket and walked past this party room towards the vending machine area. A very strong odor of cannabis was evident in the hallway as I walked past the partially opened door on this room. Returning to our room,I was greeted by a rude telephone call from your front desk representative advising that complaints were received about our dog barking in our room for an hour. This rude representative advised that she was adding a $25.00 barking dog charge to our bill. I advised your representative that we were gone for 30 minutes only and it is not typical for our dog to bark. Immediately, I start to question how a barking dog complaint has a higher priority than illegal drug activity in a non-smoking room and our peacefull enjoyment during our stay! I advised your representative of this fact. Maybe the loud noise which was occuring next door in the party room or the fact that some "Crack Head" from next door inadverently tried to get into our room while we were out, had created a provocation for our dog to bark. I have to question how your representative had walked past this party room without detecting the cannabis odor and/or loud noises as they went to deal with a felony complaint about a dog barking! After being told by your representative that they were assessing a $25.00 barking fee to our bill, I tried to contact the front desk by telephone to enquire about the television remote which does not work. The telephone rang for 1 minute with no one answering. I walked to the front desk with the remote control in hand to get assistance. After your representative fixed the coding issue in the remote control, I enquired about the dog barking charge. I asked where this charge is posted and/or where that may be located on any paperwork. Your representative advised me that, this is just a common understanding. I advised your representative that I am not happy about this charge. The following morning while sitting in the front breakfast area next to the front desk, I overheard many conversations between your front desk representatives and customers seated in the breakfast area. Your representative advised that the Police had attended your motel 5 times that evening to deal with undesirable drunks. One story was about several drunks who entered the front lobby demanding a room and refusing to leave until they were given a room. Apparently, they got their wish at the Mount Vernon Police Department's holding cells. I felt that I should have shared my story about a felon dog that barked creating another incident where the Police were called in for illegal drug activity. The following morning while loading our vehicle for departure, I heard a loud dog barking near our room. I could not locate this dog at first but, I did manage to locate it as it came out of a recreational camper parked in the motel's parking lot. As this recreational camper was parked in your parking lot all night, would he also be subject to a barking dog penalty and a penalty fee for parking and staying in an recreational vehicle on private property? We have no intentions of paying your $25.00 barking dog fee and have contacted VISA to file a disputed fee charge. We will be sure to share our experience via "Facebook" etc.

Feedback

Your Name

Your Email

Verification

Headquarters Map

Check out this cool map plotting the corporate office headquarters for major companies.