Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment 4/7/13 purchased $1200 elliptical at Honolulu Sports Authority. Took over 1week for delivery as driver didn't want to come sooner with excuses about traffic. Driver assembled a broken machine, then refuse to disassemble and take back, said I have to call store next day to reorder. Took 3 weeks of 17 telephone complaints by me to 3 different Sports Authority managers with empty apologies and no action (even going to store face to face was useless), complaining to 3 Urban Express reps in New York, 4 delivery men, and 4 cancellations of scheduled delivery dates on Urban Express' part. Lots of finger pointing between the Sports A. and Urban Express, giving me excuses about firing/hiring local delivery men. Frankly, that's not my concern as a paying customer to SPORT AUTHORITY. I purchased from your store, it's your responsibility to make sure I recieve my product I paid for in a timely manner. I should not have had to waste my time chasing after your employees and incompetent delivery service. I've had to cancel my personal plans time and time again to accomodate your delivery men only to have them cancel on me day of. I am disgusted that your company did nothing to take action with those delivery people after numerous complaints to your managers. This is the worst customer service I have ever experienced from a merchandise and delivery service ever. I expect to hear back with a refund on the assembly fee I paid for. I have also documented each date, phone calls, and names of the employees of both your store, Urban Express and delivery men whom I dealt with within the past 3 weeks.

Feedback

Your Name

Your Email

Verification