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Original Comment This afternoon I went to the Sam's Club in Cockeysville, MD and experienced a series of negative customer service moments. <br /> 1. No carts in the entrance, nor did the welcomer mention that we needed to go to the far reaches of the parking lot to find some carts.<br /> 2. Going around the back corner to purchase paper products, I was confronted by an employee pushing a tall cart of eggs. He yelled at me, &quot;this is closed off&quot;. I looked around for the signage and could not find any so I said, &quot;How would I know?&quot; He responded, &quot;You wouldn't&quot;. <br /> 3. Trying to buy coffee, the kind I wanted was not on the lower shelf. I lifted my grandson to reach some and an employee simply said, you can't climb that.&quot; I said there was no coffee down below. He didn't respond.<br /> <br /> In general, the store seemed understaffed, the service surly and I wonder, why do I pay a yearly fee? Sam would not be proud. Costco is looking good right now.

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