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Original Comment I ordered an air compressor recently and when it arrived at my home it had a damaged gauge. I immediately got on my computer and initiated a chat with a Sears Representative. Although this person was trying his best to resolve the problem, in the end he couldn't do anything to help. I assured him that the machine was usable but that I would need a new gauge sent. He stated that either I would need to return the air compressor and re-order another one or he could credit my account with 10% of my purchase price. This is where it gets stupid. I am 30 miles away from a store and with the size of the compressor I would need to load it into my truck. Gas is over $4.00 per gallon and my truck gets about 12 to 15 miles per gallon. So, it's going to cost ME somewhere around $16.00 to $20.00 to return an item that arrived damaged at my residence? Understandably I was upset!! This was not my fault and I am expected to take care of it? Hmmm doesn't seem quite right does it? The rep then offered that he could go ahead and begin the re-order process and offered me a &quot;wonderful opportunity&quot; to purchase a protection policy on my new air compressor when I place the order? NO I do not want to give any more money over to Sears for something like that and I told him so. <br /> While he began the order process I realized that I had used reward points for the 1st purchase and asked about using them for this new purchase. He said since the air compressor was not taken back and the refund had not been taken care of - I was out of luck?!! Hmmm so now I get to pay for lots of gas and an additional $15.00 for an item that was damaged?!! I should have asked him if I could just bend over and allow him to kick my butt again!! <br /> My husband and I both decided that it was totally ridiculous to pursue the matter. If Sears has NO SHAME and enjoys giving shoddy treatment to their customers - well the best thing is to stop spending my hard earned money there!<br /> I told the rep that I have shopped with Sears for over 20 years and in fact in the past 2 1/2 years I have purchased a stove, microwave, refrigerator, washer, air purifier/humidifier and now the air compressor. I have also purchased a washer and stove for my daughter - ALL FROM SEARS. Guess what? I am in need of a dryer but can you understand it when I say - I am not buying from Sears this time? I am appalled that they would treat myself or anybody else this way. It would have cost them less than $25.00 to resolve the problem - they could have and should have sent a new gauge and my husband was willing to put it on himself - they refused!! <br /> We have a small appliance store in our town and I guess perhaps that will be where I am going to start shopping now. I am deeply saddened as I have always liked my Kenmore appliances but I do not like being taken for a fool. <br /> Incidentally - the 10% that was to be credited to my account? Haha - they took off a little over 3 dollars!! The 10% should have been over 18 dollars!! Do you suppose the people working in that department once worked for the IRS? I am still shaking my head on that one. Ooohhhh and one more thing - my husband called them and talked to a rep and was promised a return email - HAH it never came!! <br /> SEARS - shame on you!! I am certain you will not contact me and resolve this issue - you do not care. In the meantime I will probably have to order the replacement gauge from you but that will be my last purchase. If I had the financial means to do so I would continue this fight with you. Since I don't I guess I am just another sucker!!<br /> Sincerely, Linda

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