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Hi! I purchased a HB microwave as a present for a Hurricane Sandy victim in November at a local Wal-Mart. They could not set it up until they had electricty in their house, which was in May, 2013. They took it out of the box and it would not start. We have since replaced it with another brand. I have this dud of a microwave now sitting in my garage and I am waiting for a supervisor to call me back...she was on vacation. If no response this week I will send the sucker to Corporate headquarters with a letter to your HB CEO.


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