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Original Comment I was (WAS) a loyal Panosonic customer but after our 5 yr old, 46 in. plasma would not turn on after being plugged in following a vacation and instead prompted a code, I contacted Panasonic. I spoke with a customer service agent named Tameka who stated that Panasonic provides assistance based on the age of the tv and the original cost of the TV. The amount we originally paid for it was $1975 +tax. She said that following a visit from their authorized repairman, they would either provide assistance towards the repair cost OR ensure a discount towards a new t.v. She never said anything about our TV being out of any preset parameters and as our TV cost more than 3 times the amount of a 50 in Panasonic Plasma today, I assumed that our case fell under the "original cost" category. Who wants an unhappy customer who had invested a lot of hard earned money into something that lasted less time than it should have? AFTER the repairman's visit and quote and multiple follow up calls on my part, Tricia, informed me that the original info provided by Tameka was incorrect and all Panasonic would do is provide me with a "Customer Loyalty" discount toward a new TV via their website. It took 2 1/2 wks for them to officially give me the denial for my case (#30580393) due to the age of the TV. 1. A TV that cost as much as we paid should last longer than 5 yrs. I can buy 3 50 in Panasonic Plasmas for less than what I paid for our one today. 2. If that is Panasonic's view of their product, that says a lot about how little they value their products or their customers. I should've been told upfront that they would only do a "loyalty discount" online, not after I am now out a service fee to a third party I did not select and would've never called in. I would not have fixed it knowing that they were not offsetting some of the costs and would've instead bought a new TV immediately. I also would not have wanted to do this via their online site but at a local retailer so I would've told Tamika, "Thanks but no thanks and I'll never buy another Panasonic again as you don't stand by your products." Instead, I get to say it while on the hook for ANOTHER bill for the evaluation. I would've happily paid that amount if Panasonic was helping offset the service charges OR if I was getting a "loyalty coupon" that could be used for another Panasonic purchase through a retailer of MY choosing. Obviously Panasonic has NO LOYALTY to their customers. Since the mistake was made by the employee in misquoting two options (one which wasn't even available to me and another that had strings attached) what should've been done was I should have been given an apology for the mistakes made and as a result of their error, they should have offered to refund me the cost of the original service visit. I would never had a company I would not have selected (I would've called in Geek Squad.) and wasted money that could've been used to purchase a new TV. It would've come in handy. I will let everyone I know in on what happened and how Panasonic treats loyal customers. Never again

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