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Original Comment My phone broke today so I chose to buy a U.S. Cellular prepaid in order to stay in touch with my clients in the morning. Went to one store and bought the phone but they did not have any cards. Left that store and went across the city to other store to get the card. Went home and got online to activate the phone. Typed in my MEID number and scratched the card to get the number. However, according to the website and the customer service center the phone can not be activated for another 3 days due to an overhaul of their billing system. How a prepaid phone can not be activated due to a change in the billing system puzzles me. The best part about this is that since I scratched the card I am unable to return it to my place of purchase or even to U.S. Cellular themselves. Its really strange to me how I had to run around town just to purchase this companies products and once I did these products were not operational. Also, while not operational, I am still not able to receive a full refund. I have my normal service with another company and only purchased these prepaid products in order to communicate with my customers in the morning before I could get a replacement. This is my first taste of what U.S. Cellular has to offer to consumers and it is pretty sad. If this is the way that the company treats prepaid users then I feel for individuals or families that are bound by contract. The bottom line is that I purchased a product that was falsely advertised and now I am forced to stomach the debit. This is poor business and while I will never purchase anything from U.S. Cellular again, I will also inform family, friends, and all my clients of my experiences with this company. I invite a U.S. Cellular representative to contact me for further discussion on this matter also, as I would like to hear a much better explanation than I was given by the gentlemen in customer service with the thick far-eastern accent. Thank you and good day.

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