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Original Comment I found it untoward, unprofessional and downright disrespectful that Staples would take as long as it did to respond to my inquiry during perhaps the most busiest time for shopping of the year. I needed the response you're giving me now in real time a week before Thanksgiving when I was making my holiday purchases. . . . not a day after Cyber-Monday. Ridiculous.<br /> <br /> I understand that you are out of the iPAD 4 with Retina display currently but that has not stopped you from updating your website to reflect 1) pre-black Friday; 2) black Friday; 3) extended black-Friday &amp; 4) Cyber Monday sales and promotions on the IPAD item that you did not have and are now unsure if you will be carrying going forward. I was misinformed by Staples' associates regarding your process and now am left with useless information regarding backorders, draft orders and other things I do not understand.<br /> <br /> I contacted the Office of the President at Staples this morning (12/03/13) and spoke with Rosemary Snigier who listened to my incredible frustration over how Staples fumbled, botched and mishandled my order and the entire process of informing me and other customers regarding the availability of the IPAD item. It's simple to me . . . . if you do not have the item and do not have definitive plans to carry it going forward then YOU DO NOT CONTINUE TO OFFER SALES AND ADVERTIZE PROMOTIONS ONLINE MISLEADING AND FALSELY DIRECTING YOUR CUSTOMER BASE .<br /> <br /> My 8 year old and his 3 year old brother selling lemonade outside of my home in Virginia could have handled the ordering and communication process better than Staples could have. Additionally, I am extremely disappointed that Staples chose a process for promoting and selling the IPAD item that did not reward or even incorporate it's Reward Program members that have spent monies all year long on product with Staples whether in brick &amp; mortar or online. It did not and still does not make any sense to me.

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