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Original Comment Christmas is a season to remember Christ to be happy and kind to all. Which Kmart is lacking the understanding of customer service. It sad to see that the stores are closing, they have been around for year. What I experience today at the Waterloo Ia store on University Ave, I see why they are closing. I had a return, I actually was going to exchange it, but you didn't have the right size. I also asked if she would check me out with an item I wanted to buy. At this time I was the only one at the counter. The lady that helped me, very rude, she was so concerned about her co workers than the customer. Some employee are lacking in the area of customer service. They don't understand where their paycheck comes from. Sad thing about this picture, she was either a manager/assist manager. I highly recommend a visit with this employee, If not place her in another area.<br /> <br /> Thank you<br /> Jad

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