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Original Comment I would like to share an experience with you during my visit to Budget Car Rental at the Orlando International Airport.<br /> <br /> On Tuesday, February 11, I picked up my rental car from Budget at around 4:00 pm, confirmation. I made the reservation through Costco Travel. The term of my rental was 5 weeks.<br /> <br /> <br /> <br /> After waiting in line, we got to the agent and she indicated that we would be renting a brand new Malibu (I didn't think that a Malibu was a full size car, which is what I reserved and paid for) with only 6 miles and that we should pick up the car at D-33 on the second level of the parking lot. My confirmation indicates that the Impala is a full size car, not a Malibu. When we went to that particular car slot, there was no Malibu. There was no car. There is no one to help, even the workers dressed in orange tops could not be of any assistance. So we had to go back to the agent and it was indicated that the only car available was a Sonata that had 20,000 miles. So we went from 6 miles to 20,000. The car was very dirty with bug marks t even come off. I think the agents at Budget should be educated to improve their customer service, rather than promoting upgrades and insurance issues.<br /> <br /> <br /> <br /> So having said all that, please be advised that I will never rent a car from Budget again. I am coming down to Orlando in June for a wedding and have already notified everyone coming to cancel any reservations with Budget. I am also sharing my experience with Costco and the Chicago Tribune.<br /> <br /> <br /> <br /> If you can be of any help going forward, please advise.<br /> <br /> <br /> <br /> Leny Catalano

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