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Original Comment RE: Very, Very Long Wait for a Replacement Part <br /> <br /> <br /> <br /> Unit: Riding Lawn-Mower Tractor Purchased from Lowe's Home Improvement Center in<br /> I purchased this riding lawn mower tractor from Lowe's with a 3-year warranty from the manufacture, Husqvarna. And it had only 1 1/2 years when in October 2013 a tension pulley plastic cap (part#: 583435501) broke off. I called Husqvarna customer service (1-800-487-5951) for a replacement &amp; repair of the broken part. I was referred to a repair shop of County Line Hardware in Jackson, NJ (USA). I brought the riding lawn mower to the service shop on October 8, 2013. The repair shop could not get the part until mid-January, 2014. In November and December of 2013 I, personally, called Husqvarna customer service about the delay of obtaining that part. I was told that it was not available and it is on back-order. The part cost about $3.00. Customer service gave me some excuse that the transmission on this unit is manufactured by a third party, possibly a Sears transmission. <br /> <br /> <br /> <br /> I'm very disappointed &amp; dismayed about the very long delay of obtaining the replacement part &amp; repair. I cannot in good conscience recommend Husqvarna products based on my terrible experience of support from Husqvarna. I thought Husqvarna was a very reputable company. At the time of purchase I was deciding between John Deere and Husqvarna riding lawn mower tractors. <br /> <br /> <br /> <br /> <br /> Very Disappointing Customer

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