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Original Comment Recently had trouble with my ss-700 coffee maker (at least 4-5 years old) which my wife and I love. Looked online and tried everything but no luck. Even though it's well out of warranty I sent an email to customer service as a last ditch effort not expecting much. <br /> <br /> The next day (while purchasing a replacement) I received an email from Rachel with clear and detailed steps and a contact phone number in case it didn't work. Fifteen minutes after arriving home my coffee maker was working perfectly. I would like to thank you for a great product and great customer service. Rachel made my day. <br /> <br /> Below is a copy of the email exchange :<br /> <br /> <br /> <br /> Valued Customer, <br /> <br /> <br /> <br /> Thank you for your inquiry. Below are some steps that are not listed in the instructional manual to get the unit working. We ask that you follow the steps in the order listed, whether you have done them before separately or not, in order to get the unit working. The procedure below is designed to resolve the issue you are having with the unit.<br /> <br /> <br /> <br /> 1. Power off and Unplug Unit till step 6<br /> <br /> 2. Remove Water filter.<br /> <br /> 3. With the reservoir filled to max fill line, lift 1 inch off of base and then release, allowing it to drop back in place<br /> <br /> 4. With a paper clip we need to clean the TOP piercing needle, not the bottom one in the K-cup holder.<br /> <br /> 5. On that needle are three grooves that lead to the water pipe that needs to be cleaned.<br /> <br /> 6. Once cleaned, plug back in and hit BREW without any coffee so we can flush it.<br /> <br /> <br /> <br /> If the problem persists after cleaning the unit, please respond back to this e-mail, with history, ensuring that you have provided your model, serial number (the serial number is not the C7 # it is five numbers followed by a letter etched into the plastic either above or below the C7 #), the color of the unit and complete shipping address.<br /> <br /> <br /> <br /> We invite you to call our Customer Service Department at 1-800-726-0190. Our hours of operation are 7:00 am - 11:00 pm EST, Monday through Friday and 9:00 am - 5:30 pm on Saturdays and Sundays, excluding major holidays. Please keep in mind the Customer Service Agent will not have access to your e-mail information.<br /> <br /> <br /> <br /> <br /> <br /> Sincerely,<br /> <br /> Rachel<br /> <br /> Cuisinart Customer Service Representative

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