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Original Comment I recently purchashed and recieved a IM-6 icemaker accessory kit. The instruction for installation booklet is 271 pages in four languages. It states tha on the back of my unit to use instructions or T there is no such lable on product. I have spent four hours on the phone with over 14 representatives of Sears and No! resolution! Meaning 14 different phone numbers. I Am on line and did a chat room with a tech and still no result! He refers me to custumer care. Do I really have to start this process all over again?Do SOMETHING! You have people employed that have no clue about your product! Passing phone numbers is all i got! I asked to speak to a manager or supervisor and got another phone number to call. I will never invest again in any product Sears Has to offer. As A Provider of services is my every day life, I request a response from the TOP. Down sizing all the i'll give you another number could be benifical if not imenant to the survival of your company!

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