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Original Comment I have been a long time customer of Cuisinart products. My family owns Cuisinart. In January I purchased a PerfecTemp 12-cup coffee maker on the Sams Club Auction. Just recently I found that the hinge to the reservoir cover was broken. Sams Club doesn't deal with defective items over 30 days, need to get in touch with the product company. I called Cuisinart and was informed that you don't cover damaged or defective items bought on their auction site. That in my opinion isn't good customer service. Doesn't seem right that I should have to dispose of the maker and be out the money I paid for it. Thankfully I have my old Cuisinart, (made primarily made of metal) that I've had since early 2000 to use. The longevity of this coffee maker is what gave me the confidence that Cuisinart was a reliable company. How times have changed.

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