Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment I've been a customer with Boost for 5+ years now and have NEVER had an issue regarding my bill or service. On July 21st,2015, my phone bill was due, however, when I attempted to pay it with my debit card (a card I've been paying the bill with for the past two years) I could not pay with it. When I finally spoke with a rep (after being hung up on twice) I was advised that I needed to contact my bank because it was some form of fraudulent activity going on with the card. I immediately contacted my bank (Navy Federal Credit Union) who assured me that nothing was wrong with my account. Called Boost mobile back and was then told that it was an issue with their system and to try to make a payment tomorrow and in the meantime, they'll reactivate my phone for one day so I can have service while they tend to the issue<br /> <br /> The next morning.....<br /> <br /> I again attempted to pay my phone bill using the same debit card (it's the only debit/credit card I have) and the same thing happened. When I finally spoke to a rep, I was advised that somehow (and they couldn't tell me why) my card was placed on a &quot;negative file&quot; and therefore, it could not be used to make a payment. When I asked why it was placed on this list, they advised me that they didn't have any further information regarding the issue and that the Boost system automatically places the card on the &quot;negative file&quot; when there is a payment dispute. I AGAIN contacted my bank and was advised that at no time was any disputes made....EVER! They even went so far as to agree to a three-way conference with myself, and a Boost Mobile Rep, to get the issue cleared up. When I contacted Boost, the rep advised me that three-way conferences were not permitted and that if I needed to pay my phone bill, I could pay it in an authorized Boost mobile store or with another credit or debit card. This would not be an issue, if I did not work 12 hour days (8am-8pm) EVERYDAY! Moreover, I do NOT have another card to give them to pay the bill. The rep then advised that the only way for the card to be placed on a &quot;negative file&quot; is for there to be failed mutliple attemtps made on the card or a dispute of charges. I then contacted the bank again who advised that they do NOT show ANY failed attempts made nor any disputed charges. I AGAIN contacted Boost mobile and relayed the information from the bank rep (since they refused the three-way conference) and was repeatedly apologized to and advised that although they can't give me any information regarding why my card was placed on this &quot;negative file&quot; nor can they remove it from the &quot;negative file&quot;, it is NOTHING they can do to help me. So, I'm basically stuck with the inability to pay my phone bill. Needless to say, I NEED MY PHONE!!!! I have a 6 year old sick daughter who has a nurse with her when I'm at work and my cellphone is our only means of communication, so if something happpens with my daughter and my phone is off, SHE CAN'T CONTACT ME! I am beyond upset, disappointed, and utterly disgusted with Boost at this point. I find it extremely disheartening that I was a loyal customer for all these years and when giving the opportunity, Boost did NOT return that loyalty. Everyone in my household (husband and two kids) are with AT&amp;T cell service. I was the only idiot that stuck with my same phone service. This is a decision I severely regret. I'll now be porting my number to a new carrier. <br /> <br /> Thanks for nothing Boost. I really appreciate it!

Feedback

Your Name

Your Email

Verification