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Original Comment I purchased a LG model 50LB6300 50&quot; Smart TV. I was moving to a new house, so after I purchased it, it was stored in a house next to unwrapped framed pictures. When I opened the box, I found the TV screen cracked from top to bottom on the left side. My curiosity got the best of me so I looked at the box for damage. No visible damage on the box, nor on the packaging inside. I contacted the retailer I purchased the unit from and they have a 14 day return policy on electronics. I then contacted LG and spoke with the customer service rep who promptly informed me that the warranty information in the box clearly states that impact damage is not covered. I explained to the representative the string of events leading up to the phone call to which she responded that the warranty is in the box and blah, blah, blah. I asked to speak to a supervisor and she informed me there were none there and I should call the following day. I called the next day and got on the phone with a supervisor who was reading off the same script as the previous person. I asked for a number to cooperate to which they said they would have a manager call me within 48 hours. The manager called and used the same script one more time about the damage is not covered because the warranty clearly states that it is not covered. <br /> <br /> It has become very obvious to me that the idea of customer service at LG is &quot;Screw the Customer, we have the money already!&quot;<br /> <br /> I, as a customer have (what I think is) a reasonable expectation that when I take a brand new product from the box, it should be in working condition. I find it amazing that a company can have such HORRID customer service and still be operating! <br /> <br /> I do not expect to hear anything from LG about this post, as this is how they handle customer service.<br /> <br /> I will do my best to NEVER buy a product from this company in the future and will try to spread the word as much as I can to help LG understand what customer service is all about. I do work in a customer service position, so I think I am qualified to know what customer service involves.

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