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Original Comment My husband purchased a Huawei 5.0 touch screen phone from Net10 about 1 1/2 weeks ago. (Because my previous Net10 phone had messed up also) The new phone messed up within 2 days. My husband has called Net10 5 different times; and has gotten No resolution for our issues.<br /> The first time; someone told us they would send a new Sim card; to see if that would help. When we received the new Sim card, it still did not work. My husband has called 5 different times, with No results. The last time he called was 2 days ago; and they promised to call within 48 hours. <br /> They never called back; so my husband called them Again. Someone told him (again) that they would call back within 20 minutes. Once again; they never called back. When we tried to call them back, we were placed &quot;on hold&quot; until 8:00 pm, which is when they are closed. This happened twice. <br /> I am so clearly and completely frustrated with the incompetence of Net10 giving us professional service. We STILL have not gotten our phone issues resolved; and to top it off, they have deactivated my old AND new phone. So, now I have no phone during the day and I have a child that it is extremely important for his school and others to reach me.<br /> I have to wait until I get home from work, to use my husband's phone. THIS IS CLEARLY THE WORST CASE OF CUSTOMER SERVICE THAT I HAVE EVER ENCOUNTERED IN MY ENTIRE LIFE. We need to have this resolved as soon as possible.<br /> I will be posting this on Facebook; and other social media sites, so that others will know how extremely hard it is to receive ANY customer service from Net10!!!! <br /> My husband's phone number is 252-521-6375. We will be going to another phone company service,, if this is not resolved properly and quickly. The sad part about all of this is that I honestly think Net10 does not care because we are just &quot;1&quot; customer and they must have so many others that they do not care. Extremely dissatisfied with Net10!

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