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Original Comment I am a disabled vet who currently has two vehicles insured with your company. My wife was involved in an accident in April that is still not repaired because you have not approved the parts. Last week you finally approved one required part and the body shop took care of it. Of course, due to a decision on your part, the body shop had to do previously work on it so they were not compensated for labor or materials. This will be remedied because my mechanic does not work for you for free just because you make poor decisions. He has repeatedly brought this information on required parts to the adjustor and company officials only to be denied. I now have a vehicle which nobody on the USAA pay roll would accept as being fully repaired and still fighting 6 months later to get the problem resolved. This is how it's going to be taken care of. You will call Fish and get a list of repairs required. You will pay Fish for repairs done on your decision and he will be fully compensated for his work. I will drop off my wife's vehicle on Monday 28 November for repairs one way or another. My wife will need another vehicle to drive during the time being. That vehicle will be dropped off at the house for her to use or I'm sure that one way or another she will recover lost wages. I've done all I could to work with you in a polite and professional approach. The gloves are off and the ball is in your court. Make it happen. When the work is done then the rental agency can come pick it up. Never in my life have I seen business done by a company that is so proud of their services rendered nor taken advantage of the military community as a whole. I am still considering visiting San Antonio to make a TV/internet commercial about my happiness and satisfaction for your services rendered to a disabled veteran.

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