Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

Original Comment April 4, 2017<br /> <br /> <br /> <br /> <br /> <br /> To whom it may concern:<br /> <br /> <br /> <br /> My name is Rosemarie Monroe and I am a very dissatisfied customer. I previously booked a reservation through Priceline.com to pick up a car for Saturday April 1, 2017 at 2:00 pm. I arrived at 1:48 pm and this very rude young woman named Ima called me to the counter after walking out in front of patiently waiting customers with her cell phone plugged to her ear. She did immediately take the phone away from her ear and address the us, she took her time and then called me to the front. <br /> <br /> <br /> <br /> When I got the counter she asked me if I had a reservation and I advised her that I did for 2:00 p.m. and she asked how I planned to pay, and I informed her that I was paying with a debit card. She advised me As of yesterday we no longer take that as a form of payment. I advised her that I reserved the car days in advance and I chose the debit card option on Priceline and there was no mention that I would have any issues. She repeated what she said which was as of yesterday we no longer take debit card payments. <br /> <br /> <br /> <br /> I walked away from the counter upset that I was basically told that it didn't matter when you scheduled this reservation and paid for it, we no longer take your payment method and you are dismissed. I went back to my truck and sat and thought about it, I called Priceline and couldn't get anyone on the line to get my reservation transferred to a site that took the debit cards, so I called Avis customer service and spoke with a young man that informed me that he couldn't alter the reservation that I submitted via Priceline I would have to call them. I informed him that I attempted to reach someone and there is no answer. I advised him to just go ahead and make me a reservation where I can pay with the debit card and I will get Priceline to resolve the current issue after my trip. He said that they had cars available at the Prudential Drive Avis, and I drove there while he was scheduling the reservation and when I pulled up he informed me that I would be charged 277.00 for a 3 day rental. I advised him that I wanted the price that I was quoted through Priceline and I wasn't going to be inconvenienced twice in one day.<br /> <br /> <br /> <br /> He informed me that he couldn;t approve the $77.00 3 day rental, I asked for the Supervisor. Now mind you I drove from the airport to downtown Jacksonville while he was on the phone making this reservation only to get there and he quotes me this astronomical price. I spoke with the Supervisor and she listened to me vent about my experience at the airport location with the very rude Ima and she informed me that they were supposed to honor the reservation if it was made prior to the 31rst of March. <br /> <br /> <br /> <br /> I'm really upset by this time, now not only am I almost 2 hours late hitting the road, I have burned unnecessary gas, and I lost my contract for the job that I had lined up in Miami. I informed the Supervisor that I wasn't pleased and I wanted this investigated and I told her that I was on the way back to the airport to attempt to get my rental. She advised me to call the customer service line back once I got there if I had any additional issues. The same girl Ima saw me coming back in and said to me 'You need something?' <br /> <br /> <br /> <br /> I informed her that she gave me some false information about my reservation for the day and she advised me that she didn't. she stated that I misunderstood what she said. I advised her that I didn't misunderstand one thing that she said. I informed her that she asked me 2 questions and dismissed me without even trying to offer an explanation, or ask me if I came in on the airline or anything. She told me that she wasn't going to argue with me and get in line. Now, this girl is half my age, first of all she is very rude and disrespectful and very unprofessional talking to me like I'm her child or something and in front of other customers to boot.<br /> <br /> <br /> <br /> I'm not accustomed to spending my money with a company that hires such employees. She doesn't have good customer service skills at all, no smile, no empathy, and no humility. I stood in line and she came running over there after I asked the guy at Budget for a Supervisor and checked my car out and I want to let you know that I will never as long as she is employed there rent from Avis or budget again. I say budget because they were checking people out on both sides. She left a nasty taste in my mouth and I really would like something done with hert know if she needs some customer service 101 or some diversity awareness training or what but never again will I spend a dime with you guys if she is still around. I work for a Fortune 500 company and if we treated out customers like that we would be all over the news. <br /> <br /> <br /> <br /> Well considering the fact that I was 3 hours late getting on the road I lost a client and a major contract so to that I say this was the worst experience that I have ever had with renting a vehicle from any rental car company and I plan to let it be known.

Feedback

Your Name

Your Email

Verification