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Original Comment The reason for this letter is because I was not satisfied when I rented through Avis. My very first time. I live in Saginaw, Michigan and rented from Avis in Flint Michigan on 12/2/17-12/3/2017. I went to Cleveland Ohio to watch a game. I had the car until Monday, but was returning it on 12/3/17. While driving on the way back, me and boyfriend got into an argument, where I was force to get over on highway, and he assaulted me. Took the rental keys to the car, and took my phone and fled the scene into a wooded area. Before he took my phone, I was able to contact 911 and picked up the signal. I literally was on highway begging for someone to help me, my hands were bleeding. This happen between 3pm and 4pm. Police came took my statement, they contacted Avis for me and the highway that I was on, was a Restricted Highway, where Avis could not come and get the car. So I had to pay $141 out of my pocket. The representative informed the police that I would be reimbursed for that towing. So I had to have the car towed to the next exit and then wait for avis to come and tow the car back to Cleveland, which I rode with the tow driver, which cost me nothing. As I approach the counter in Cleveland, they were aware of me coming, very friendly. I asked about the reimbursement and was told that I had to deal with the Flint Location and talk to the manager. They were very friendly. However, I did not get back to flint Michigan until 3 am. I called the manager at Avis in Flint, Michigan on 12/4/17. She tell me that the keys were returned and at least I don't have to pay $250, not a care in the world about me being assaulted, She goes and tell me that I didn't have coverage on the car. The car was not damaged and Avis paid for it to be towed to the airport. She said they don't do reimbursements. All she cared about was the key was there. My ex boyfriend must have dropped it off. Because the manager indicated that the keys were there and she have to send them to Ohio. All I am asking to be reimbursed for my $141. The Avis tow truck could not go on the restricted highway, so I had to pay 141 out of my pocket, thinking I was going to be reimbursed. This has been a terrible experience for me. Assaulted, had to go to the hospital. Please reimbursed me.

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