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Original Comment I leave my chevy suburban 2018 for a service at Muzi Chevrolet in Needham, MA. It was hit by third party vehicle. No one even contact me about accident. I find out that 3 hours later when I called to ask if my car is ready. I come next day and what I see, nothing was done. They got the third party info. No one call to make accident claim. Body Shop Manager Donna DiVenuti, said it's not her fault what happen, I agreed not your direct fault, but it was happened when my car was in a service at Muzi Chevrolet and they wore responsible for my car until I got my keys back. Only after that she start calling to insurance. Several times she repeat she doesn't have to do that and she doing everything above and beyond. I ask if they can give me a car or rental car, because I'm out of wheels and this is a livery car, Im losing my business. She said no, because there is no claim number yet. I said you guys leave me with out car. She send me to Service Manager John. He also said no, not without claim number. I was waiting for updates for 5 days, None. I called and left message to please call me back, None. Next day I got Donna on the phone and first what I heard was, why I bother them, it's not her responsibility, they still have no claim number I'm not eligible for rental car and remind me she is doing everything above and beyond. My pulse going crazy, I think it was 200 times per minute. I'm hang up. I was so upset. I had worst experience and poor customer service. I decide to fix my car in different body shop. Never again will buy Chevrolet. They are only nice when you buying a car, after a deal done, they loose interest in you.

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