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Original Comment So, a year ago I received a very nice coffee grinder/brewer (Lists about $250) from my boss at my retirement party. On 10/11 it stopped working. I called Cuisinart, told my tale and provided my information. Nice lady said you will get a replacement in 8-10 days. On 10/26, I called to see what happened. They said that there had been a "computer crash" and my information was lost. Apparently the original representative was supposed to tell me to cut the cord and send a picture of the cut cord. She did not. Without that they could not help me. So, two errors (computer problems and inadequately trained representative) deprived me of a gift with sentimental as well as real value. I will certainly never use any of their products again or those of the parent company Conair.

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