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Original Comment Hello everyone, it is unfortunate that I have to write this complaint about the service that I received today at Toyota Heritage in Owing Mills MD. I was excited about being able to even get an appointment today on such short notice to have my oil changed. I was on time, for the appointment today. The sign in employee was great in getting me to my assigned advisor. I was assigned to Alphonse at the Toyota Heritage location in Owing Mills Maryland. Alphonse asked me my name, what I was there for, he asked if I was still at my address on Lugine, and can I still be reached at this number. I responded yes, then he left out without saying anything. When he returned I was on the phone, and then I asked him if he was finished and he said he hadn't even started and I was curious because before he left he asked me the routine questions. So I said why didn't you say something? His response was " well I don't talk to people while they are on the phone "in a rude matter. I said you don't have to be rude, can you get me someone else? He responded yea go stand outside. I left his stall and went and sat in my car. Another advisor name Eric asked me the same questions Alphonse had already asked me and printed out the request. That is why I am certain that Alphonse actions were intentional. I then requested to speak to a manager and shortly after a CR manager Shirley Kucera appeared and I told her about the situation that transpired between Alphonse and myself. She first asked if I was sure he didn't say what he said in a more personal tone. I assured her that he had not. She stated that it should have been handled differently. I told her that I wasn't a child and that was how he spoke to me and to tell me to go stand outside was even more demeaning. It is my desire that this situation is taken care of sooner rather then later, so that no one else has to endure this level of disrespect and poor customer service. Sensitivity training is also another recommendation that is needed.

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