Planet Fitness Corporate Office

.My husband and I have belonged to the Bayonne ,NJ, Planet Fitness for a few years. Because I was ill about a year ago, I have been to the gym very very few times in the last year. I happily pay my dues and never complain but today I was seriously embarrassed when I was told that I could not bring my friend, a potential new member, to the gym.I truly was humiliated and left to drive my friend home. I am sure she now has very negative feelings about Planet Fitness. What I expected to be a very positive experience for both of us turned out to be just the opposite. I never asked to bring a guest before , I am extremely disappointed in your policy and truly think you should revisit it-even for once a month or minimum once a year!



One good point is that Osvaldo-Ozzy- has been a gem . Whenever I ask a question or need help he has been wonderful-very very helpful.

Phyllis Garelick 4/22/13 7:50PM

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To Whom This May Cocern,

I am an active member of Planet Fitness, I am writing to inform you how disappointed I am with your organization..I went recently and asked if Planet Fitness would donate a $10.00 gift cirtificate ..My niece was just diagnosed with ALS, the family is in dire straights trying to get the home wheel chair ready . Cheryl is 37 yrs.old. I realize you don't owe me anything, but, with the volumn of people you get in daily, I was stunned when I was told you refused. A donation to raise money to any benefit is tax deductable to you ..

In the past month I've had 3 people join your organization, I will not be re-newing nor will I be promoting Planet Fitness..

I was told by the manager that you give to these type benfits all the time, I would like to know what your reasoning is to deny a $10.00 gift certificate.

Shame on you , I hope you never have to watch a loved one deteriorate in front of you and have no power to stop it..

Member 9178 Worcester Ma

disappointed 4/18/13 2:41PM

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I contacted my local Planet Fitness to find out why they are taking an extra $10 from account. I talked with the person who answered the phone and she couldn't answer my question so she said she was going to have me talk with her manager. I was on hold for 5 minutes before the "manager" finally picked up. She was of no help. She said the my bank was not honoring the withdrawl from my account yet they take $30 out of my account every month. She said that because they had to take it out as a charge instead of whatever she called it that I was being charged $10 extra. This has been going on for a year. REALLY...You have my credit card info that is the only way you can take money out of my account. Maybe the Planet Fitness should have contacted my to let me know they no longer use credit cards and that they needed a check. I am not a mind reader and I should NOT be charged the extra $10 because your customers service SUCKS!!! I have cancelled my account and I will make sure that EVERYONE know that Planet Fitness will bilk your checking account if you join. WORST PLACE TO GO!!!!!!!!!!!

Anonymous 3/28/13 3:57PM

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I was making automatic payment by deductions from my credit card. Then the credit card company changed my number, with no notice to me. When I contacted the Rotterdam NY office to give them the new number, they said now they only took payments by deductions from your checking account. I went on the PF web site in April or May and entered payment info. After a few months, I realized no deductions were being made. In January I again went on the site, and attempted to pay the balance and again entire payment information. A page on the site noted my payments. Then I went to the Portland ME PF to work out and was told my membership had been cancelled. They didn't let me work out while the confusion was cleared up. I wrote a letter to the manager of the Rotterdam NY location looking to make the outstanding payments, with credit for the time I haven't been able to use the club. I have no response. They could care less evidently.

Tim8806 3/8/13 10:58AM

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Just got off the phone with Becky at the Planet Fitness Corporate Office. She told me she is in "Operations" and that there is no "Customer Service" Personnel or Department. I have a question and the club refers me to Corporate who then (Becky) says to contact the club. (She was upset that the club staff told me to call Corp.) NOT helpful at all! Unbelievable to me that a business in this day and age would close the door to its customers like this! I like the club I go to - clean and nice (new) but the people that work there are mixed - some very nice and quite a few completely indifferent. I know they are looking to hire a new manager - hope that works out well! In the mean time, Planet Fitness, listen to customers!!

AnalystGirl 3/5/13 12:26PM

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After spending several months fighting bogus charges after cancelling a membership including: spending hours on the phone, getting a run around from a manager that dodged any interactions with me- denied ever receiving any of my emails- phone calls with request to call back, staff hanging up on me and calling me racial slurs (ie. those spics never want to pay) before placing me on hold on the phone. Finally I got in contact with Michael J Mullen, the regional manager for Planet Fitness, he assured me that everything would be taken care of. The irony is that after all this, Michael refused to close out all of the bill, leaving a sum of money owed which he refuses to reveal was calculated. After having a question about how my complaints of mistreatment was handled and how the bill was calculated Michael J Mullen provided a irrelevant response to several emails that spelled out what information I would like from him.
After hearing about my experience, my caucasian, life long friend contacted the same Planet Fitness location that I had difficulty with. How was he treated? He received a full refund for the account he cancelled but continued to receive bills for. I spent several months insisting the charges be dropped, their response included a reduced bill that has no clear method of calculation, and a response like he was doing me a favor. Dealing with Planet Fitness, specifically the Centereach NY location and the regional manager, Michael J Mullen has been a very eye opening experience. Has anyone has similar experiences, I have been in touch with the attorney generals office if any body else has had problems I encourage you to do the same.

PFracist 2/24/13 4:42PM

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My name is Jeff Perry 3447 been racially profile by the staff member and manager at planet fitness in Clifton new Jersey because I stayed to long on the stepper equipment to long mean while no one
Law with the exception of a White Lady and a Latino men Esch pneu Münsingen Therese OEM business Here Come a staff member and told me to leave because I should followed the 30 minutes rule ...why is it he only approach us the minority and bypassed the white lady and for the manager to literally say he care more about the 5000 customer he have rather than solving this is a also to us the black and latino community that join this gym..I already cancel this membership obviously racists in Clifton new Jersey is still strong..shame on you planet fitness...

the voice of the people 2/21/13 9:05AM

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i was not happy after just three weeks of joinning your club,and having brooken my leg three years ago and still recovering,doing what I stil able to do the waterford mich days manager,informed me that i was not doing the circuit
right by not using the stair steps i infromed him of my enjury,and that my foot and leg mite not hold up to that kind of work out, he said that if i did not,confrom he would cancel my membership.i said that i would just stand instead of stepping,but still do not like his attitude

redvov 2/6/13 5:02PM

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I live in Mt Pocono Pa. I see commercials all the time about planet fitness and would be eager to try this gym, however, there isn't a gym around me, I feel that it is getting more and more busier around this area and
Not only myself but planet fitness would benefit from having a gym near here, also having hardly any competition. Thank you for reading and hopefully I can get one up here for everyone else that sees those commercials an think the same thing!! Have a great day!!

Peaclovsci 2/6/13 1:31PM

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I want to acknowledge a great trainer at the homestead Florida location his name is Brandon and he is awesome! Because of Brandon I have seen a difference in my workouts and my tolerance. I hope Brandon never leaves. Thanks again Brandon for all of your hard work, I know I am not the only customer that feels this way.

Rosy 1/17/13 5:16PM

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I have been going to workout gyms since the early 90's. Due to financial situations I now face I had to dumb down my membership at join this rather below average club. There are no free weights, or even soap or shampoo in the showers.

But worst of all is a situation I experienced the other day that totally has ruined them in my eyes. This event happened at the club in Morton Grove Illinois. I forgot to wipe one of the machines down after using it. This crazy woman, a patron, starts yelling and screaming at me for like five minutes because I forgot to wipe a machine down. It took forever for one of the workers to finally show up and get her to leave me alone. (She literally had me pinned in on a machine I was using. Being a guy in this day and age I didn't know how to respond. If it had been a guy freaking out on me like this we would have been stepping outside...that's how bad it was. I am someone who has not been in a fight in over 20 years.) Then the worker has the audacity to tell me to stay away from this woman. This woman came up to me. This was AFTER the woman screamed at me so loud that the whole club could hear. I was like "SHE CAME UP TO ME AND WOULDN'T GO AWAY. YOU TELL ME TO LEAVE HER ALONE WHEN SHE HAS BEEN HARASSING ME?" Shortly after this finally seemed to end the club manager comes up to me and says that it is their policy that we wipe the machines down. I seriously thought I was in a seinfeld episode. To say that I was the only one EVER to forget to wipe a machine down would be a bold faced lie. I wanted to punch this guy in the face. (I am a man of peace, so for me to get this mad takes a whole lot of people acting like idiots around me.)I asked him if this insane woman was the owner or ceo and he said no. So I said why are you bothering me with this junk again? What about her yelling so loudly at me that EVERYONE in the club could hear and nobody would do anything for me? He said he had talked to her as well about her behavior. Look I made a mistake in forgetting to wipe a stupid machine down, but to be publically humiliated not just by the patron, but by two planet fitness employees is beyond unacceptable. Then for me to be made to look like I am the bad guy here is beyond stupidity on their part. Forget them, forget this club. I plan on filing a complaint with their corporate headquarters.

Mad Matt 1/16/13 4:01PM

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Went to Planet Fitness today to check it out. When getting down to business with the cost, she tells me that there is a "maintenance fee" of $39 year! That cost is $3.25 per month fee added on to the monthly fee!

I have lived on the East Coast & West Coast and I have been to many gyms and clubs, and have NEVER experienced this gouging. This is a ridiculous fee! And because of this fee, I will NOT be joining Planet Fitness!

"Why would you sneak this in as a yearly fee?" I asked her. And she said "it is a corporate rule." And I told her "because of this 'corporate rule', I will not be joining here. And you can tell your owner this."

Your establishment is NOTHING special. No trainers. No classes (at this gym). Just cardio machines and weights. I can spend my money elsewhere and get more for less.

You lost a client because of this "maintenance fee", so feel proud of that when you are watching your logo on The Biggest Loser.

Jburn 1/16/13 2:24PM

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Not satisfied with this company or the service. The website for Portsmouth, VA to join isn't not properly accepting memberships. Error message says page not found after completing all of the steps. That gym location was no help, said "I Don't Know and try again later". The corporate office said to call back and ask for gym manager. Why do I have to jump through hoops to get this service? Not worth it already. So thanks for nothing PF.

Annoyed 1/8/13 9:34AM

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My 2 daughter's joined the Planet Fitness last year and surprised me with a membership, we went in one time and canceled or should i say try'ed to cancel our membership, that same month, we payed the 19.99 each for that month, they decided that they where taking the yearly fee out and my daughter stoped payment before they could take it out so they sent each of us a bill for 78.00 we refused to pay finally they sent us a letter and said they waived the money we owe, that we owe them nothing zilch, i just went to rejoin myself again and the manager Alisa Rife was real nasty and told me that I owe them money I told her I had gotten the letter saying I owed them nothing and she said that they wouldn't have sent me the letter so i went home and found the letter that they waived and they said it expired how can you waive a fee and then try to get it when you rejoin so i canceled my membership again so I better not be charged cause didn't even get to join and I will tell all my friends and relatives not to join it's a scam!!!

Ron 1/4/13 12:27PM

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My Nameis Marva Anderson,member nu is 5881.in November 1st2011.i went to the gym on Silver Hill rd inSeatpleasant Md to ca my sons membership for lack omy f attendance.Mark an Austin Phillips nu are 10945 an10946,to my surprise they only ca one membership.i was very disappointed that they were still debiting my acct.the person that i spoke to was not there.i told them that i have free gym privledge n my neighborhood so i would like to ca my membership.i was told that it was to late because the bank had already debit my acct.please help me resolve this issue.

corporate office 1/1/13 2:05PM

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I was wondering when Planet Fitness was planning to provide proper support,training areas (in stores) and the equipment necessary for body weight training people that take their fitness pursuits a little further then the already great setting allows. You have no real pull up bar area available in you facilities, no weighted medicine balls, gym rings or other related fitness devices for people that use BWT principles for a healthy life style. If your marketing people were pursuing this form of fitness in the franchises your enrollment/membership would increase by ten to fifteen percent. It is the new/old form of fitness training and is here to stay. Placing a resources computer in all locations with complete fitness routines, theory and other related resources would totally step up everyones personal fitness goals. Masters Trainers Certified (NFPT)

BWT Guy 12/30/12 6:25AM

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A soldier home on leave for Christmas went to Planet Fitness in Waterford, Mi asking to work out one time. He was told that he needed to buy a month membership for 39 dollars or pay 20 dollars for one day.
Is this how you Thank a soldier fighting for your freedoms and rights?

ska 12/23/12 12:14PM

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All I want to do is cancel my membership. It apparently takes a act of god to do so. Either go in person or a notorized letter. It takes a few clicks to join, so why cant i cancel with a few clicks.All you have to do is add a cancel form when you sign in. Fill it out and submit it.
Why do i have to jump through hoops for these lazy people.

jlh050965 12/16/12 10:26AM

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I am one of the memebers of the GYM in 1775 South Ave, SI,NY 10314. There is no cleaness in the GYM. Dirty locker room and lockers, equipments, dirty toilets and floor etc. We complained several times about it. But the staff are deaf and blind. So we fed up. Let the staff go and visit other clubs and see how they are running.

Anonymous 12/14/12 7:56AM

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My husband considered joining your gym because it was close and I had to insist that he choose another gym. Why? Because your commercials are offensive and are the epitome of irony. You market your franchise as a judgment free zone and then judge others who train differently than the style that you promote. Showing muscular males as being stupid? Showing female body builders as being unattractive and unfeminine?

When your company uses the tag line "your gym, not theirs" who exactly are you marketing your services to? The commercials plainly show who you mean by "theirs"; However you don't show who you are targeting when you say "your" gym? I would guess that is because Planet Fitness ingeniously targets the group of people that want to say they belong to a gym without actually doing the work needed to get fit.

Pizza nights? Cupcake parties? Really? Why not install self -serve ice cream Sundae bars too? Not allowing sounds of exertion? Why not just limit the weights to 10 pounds or program the treadmills to only go 3 miles an hour? A rule that states "don't be smelly"? Do you allow sweating?

The saying "If you still look cute at the end of your workout, you're not working out hard enough" has a lot of truth to it. I pay more than $10 a month and I have to drive a little further, but I am proud to be a member of a gym that actually promotes fitness.

Wolf 12/13/12 10:02PM

Planet Fitness min Newburgh, NY did the same thing as another persons comment, except I have all the signed paperwork to receive my refund for a membership fee I was wrongly charged b/c I cancelled my subscription. Though I havew been there 3 times since and every time its an excuse!! I've been waiting more than a month for a check that's supposed to have been in the mail in 3-5 days. (MORE THAN # SEPERATE TIMES) THEY SUCK!!!!!

they suck 12/13/12 7:29AM

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Planer fitness elyria Ohio.. love the gym staff is rude and judgemental for a non jug mental facility one employee decided to yell at me during my work out for not going in order on the machines.. but did not ask about my side of the story the girl that complained about me not going in order was also not going.in order I was on machine one and she tried to take my friends machine 2. Then she decided to go to machine 3 and apparently then complain to staff when she was then in my way being she was on my next machine so as a adult I skiped the machine and went to.a empty machine but I guess that was wrong of me to go out of order but unprofessional of the staff to yell at me In front of the whole gym this was truley embarrising.
Planet fitness needs to consult there staff on there attitude and professionalism.! In addition my friend was with my as a witness to all of this.. and she will never go back there with me as a guest because of the embarreament

Anonymous 11/29/12 9:50PM

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I had started a membership in Langhorne, Pa but i live in Trenton, NJ, but there wasn't a Club in Trenton. Well about 2 months into my membership they opened one in Ewing, NJ which is right around the corner from my house. So i go into that Club and tell them that I would like to transfer my membership to them and i gave them my information from Langhorne, PA. Well the following month, i not only get billed Ewing but Langhorne as well and they said that they will not change it. And now as luck would have it, my ms has flared up again and i can't go to neither one of them but yet I am still paying $20 for both of them per month. What do i do and i can't get anybody on the phone.

What a racket 11/19/12 1:03PM

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I am very disappointed with this company. I have been trying to cancel my membership with Planet Fitness. It is terrible that an email and physically going into the establishment is not good enough to cancel. I have written now twice and you are still taking out my account.

To have a business like this and can never speak to anyone in the cooperate office is unbelievable. I have explained why I want out, however you all have never explained why you are still taking 10.00 out of my account.

Anonymous 11/17/12 1:07PM

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I just cancelled my membership with the Planet Fitness location in Norfolk, Virginia. I tried to cancel months ago but was told I had put it in writing, but as a full time student, worker and single mom of 3, it slipped my mind until I got a bill about the $39 annual fee. They've been charging me $10/mo for nothing but I still ha to pay the annual fee today in order to cancel it, or they would've continued to charge me $10/mo. I called corporate and the woman I spoke with there very flippantly simply said she couldn't do anything about it! I'm extremely PISSED OFF and will be contacting the Better Business Bureau because Planet Fitness is nothing but a bunch of scam artists!!

Tonya G-T 11/8/12 12:14PM

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10/29/12...My husband and I also belonged to Planet Fitness in Burton, MI and have had difficulty in cancelling our membership. In July I sent the certified letter as it stated in the bright pink letter we received, confirmed that they received the letter. We were then told they couldn't cancel it because we still owed them money. I went in to the facility to pay the amount owed and cancel the membership. They actually had to make copies of the letters and certified mail receipt because they couldn't find the ones sent to them.Of course this was after the 10th but I was told by the staff member helping me I wouldn't be charged anymore. On Saturday, October 27th, we received two more bright pink letters in the mail telling us we owed them more money. I took copies of all of my receipts with me. Danielle, the manager, said the account was cancelled in the system and I asked why I received the letters. I was told it was becasuse I came in after the 10th and my contract clearly stated that and since I signed it there was nothing she could do...she just kept saying I signed the cancellation contract-therefore I owed them the money. As I was paying the amount they said I owed I asked for the owner's information and she said she wasn't allowed to give that out. I asked for corporate's phone # and she told me to look it up on the internet. I then spoke with the General Manager, Matt, all he kept saying was he was sorry and that all he could do would be take it off my bill if I came back in to sign up---that will NEVER happen. I will never recommend planet fitness to ANYONE. Most companies will try to do something to keep the clients and customers happy - NOT PLANET FITNESS -they just want your money and that's it. As another writer stated - I will be contacting the better business bureau and the Attorney General. I followed all of their rules and was still penalized...What a SCAM...also I noticed while I was waiting for Danielle to pull my records that laying face up on the counter were folders with, what I suppose are new clients papework, that had the names and blank checks or deposit slips with their account and routing numbers on them---VERY, VERY unprofessional and unsecure. Glad I didn't renew and give them my new credit card #...

scrapbook girl 10/29/12 3:06PM

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Planet Fitness in the Greenbelt area recently opened. Excited about the new opening and thoroughly pissed that I was told I could not wear a scarf during my workout by the manager. When asked the manager why, she stated she did not know, but I could not wear it. What type of idiot does not explained corporate policies if you are a manager of the establishment. This is a total bust since its my religious right to cover my head.

annoyed 10/15/12 10:48AM

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I am a college student away from home and I didnâ??t have time to visit my Planet Fitness before leaving for school. So when I asked to cancel my subscription I was told to write a letter and mail it in before the next month payment, so I did. Along with never getting a call that my subscription was cancelled I was charged a yearly fee for the following year that I will not be attending at planet fitness. When I called the Planet Fitness I was answered by a rude man that said that since I didnâ??t mail in the letter before September 25th I was charged the yearly fee. Yet no one had to decide to give me this information when I first asked to cancel my subscription. I am very upset and I canâ??t even get a cooperate number or a manager to talk to me. I will never go to planet fitness again and I will tell my friends and family the same.

Kabrit106 10/4/12 10:06AM

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two of my family members and I have had a membership at the Planet Fitness in Taylor, Michigan since Jan of 2012. We signed up and they took the money out of our checking account no problem. Then all of a suddend they stopped and sent me billing on pink paper which I paid when I asked about this I was told they were changing there way of billing, no problem, the next thin I know they weere not doing this and I got a text, so I went in and paid the account up in Aug of this year, and gave them a cxled check from the same checking account, no problem they have been taking the money out on a monthly basis for all three memberships which totals $30.00 a month. My son goes in to work out and is told that money is owed on the account, they are showing my account as being paid, but not his or my husbabnds, I tried to fix this with a phone call, and I was told I had to come in to take care of this, so I go in fed up with this location and try to cxl out all of the accounts and I am told by the assistant manger that I have to talk to the manager, because it is showing money owed, I tried to explain to him that it has been paid and I just wish to cxl and join up with a more reptuable gym than this. I have filed a complaint with the better business bureau and I have contacted our states attorney general offices. I just want to cxl the accounts and if it show I owe money you need to do an internal audit in your company because it seems like someone is dipping the till, and I am wondering how many other customers have been affected by this bad business pratice.

sheila66 10/4/12 5:05AM

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I decided to join Planet Fitness when you started the $99 for the year campaign. I joined the Wilmington DE Justinson St site on Aug. 27th 2012.
Because of traveling for my job I didn't start working out until the week of Sept 16th. I went in at 5:45 a.m. twice that week with no problems. Fast forward to the next week I was geared up and ready to workout on Thursday, Sept 27th @ 7:45 p.m. and was stopped cold at the door. Apparently there is a no head scarf policy at Planet Fitness which I was not aware of because no one said a thing to me the week previously. I was turned away at the door and was quite annoyed because of it. When I demanded a refund I was told that I needed to speak with the General Manager Shaun Thomas who was not on duty at the time. I called bright and early Friday, Sept 28th to speak with Shaun and he informed me that was the policy and he was very apologetic about it, for me to come down and we could fill out the needed paperwork to get my refund in motion. He also suggested I call the corporate offices to make them aware that they are about to loose a member who because of their silly policy is not allowed to workout there. Otherwise I have no complaints about PF, it was convenient, clean, close to my home and the hours worked with my schedule. However the whole situation left a bad taste in my mouth and I wish to terminate my membership immediately!!

Disgusted 9/28/12 9:18AM

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Me and my boyfriend have had memberships to pf for 1 yr now, in wilmington De at the rivcerfront location. I have no complaints. however I would like to suggest that you program a more diverse selection of music into your station, as you have a very diverse membership family, and all should be considered, Play the music you've been playing but add some R&B, gospel,jazz,latin salsa, Rap. this way everyone feels as though they are valued as a member. Thank you in advance for your attention. P.S I did speak with your regional manager Mark on 9/12/12 wednsday, He suggested that I voiced my concerns in this manner.

planet finess 9/13/12 5:16AM

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i have a membership at the planet fitness in burton mi. was liking working out there. but guess new manager had them take the 65ib,70lb,75ib, dumbells out. wich pissed me and a few people off. now i wish i could get out of my contract with them. once it up me or any one i know will not go there

chuckyd 8/8/12 3:10PM