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I decided to join Planet Fitness when you started the $99 for the year campaign. I joined the Wilmington DE Justinson St site on Aug. 27th 2012. <br /> Because of traveling for my job I didn't start working out until the week of Sept 16th. I went in at 5:45 a.m. twice that week with no problems. Fast forward to the next week I was geared up and ready to workout on Thursday, Sept 27th @ 7:45 p.m. and was stopped cold at the door. Apparently there is a no head scarf policy at Planet Fitness which I was not aware of because no one said a thing to me the week previously. I was turned away at the door and was quite annoyed because of it. When I demanded a refund I was told that I needed to speak with the General Manager Shaun Thomas who was not on duty at the time. I called bright and early Friday, Sept 28th to speak with Shaun and he informed me that was the policy and he was very apologetic about it, for me to come down and we could fill out the needed paperwork to get my refund in motion. He also suggested I call the corporate offices to make them aware that they are about to loose a member who because of their silly policy is not allowed to workout there. Otherwise I have no complaints about PF, it was convenient, clean, close to my home and the hours worked with my schedule. However the whole situation left a bad taste in my mouth and I wish to terminate my membership immediately!!


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