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Original Comment Hi My Name is Roberta and I have been a faithful Northville, Michigan PF member for about 2 ½ years (visiting a minimum of 5 days a week) and prior to that I had come as a guest with a friend for about 4 months. What prompted me to join in addition to an overall healthy lifestyle was the welcoming friendly atmosphere and the staff's willingness to help with anything whenever they could. One of the Kindest, helpful people you had employed there was your manager Jeremy and I was very sad to see him leave the Northville facility, but hoped it was a better opportunity for him. However, since the addition of Dave Cross I feel the friendly atmosphere has changed, and not for the better. He has to be the rudest, most unfriendly person I have ever met. Two of my girlfriends have left and using a different facility because of him. My girlfriends comment was " we have been through 2 other managers so I know we will outlast him as well, but until that happens we will go somewhere else." I am so uncomfortable when I am there and he is also there, which is all the time. He even one day had the nerve to have me move off the treadmill I was on to wipe it down. I understand cleanliness but he could wait until I was done running. This week my son is here from South Carolina before he goes back to school and has come as my guest, he can't understand why this gentleman ( and I use this term loosely) seems so mad when we come in. Now I ask you is this the first impression you want your guests to feel? I too work with the public and would never dream of treating anyone like I have been treated, and I am sure he would not like his family members, or loved ones treated like he treats people. Anyway my son had worked out and left, when I had finished with my workout and I was leaving he started yelling at me, I was a little stunned since he was yelling loud enough that everyone was looking at me as if I had done something wrong. Only to find out he just said wanted to (I'm guessing) embarrass me or let everyone know he's the boss. He said in a very loud angry voice as he was getting ready to chase me outside like I had stolen something " Miss, I hope your guest has already left and is not still here". It has been a series of things like this that has prompted my email. After that my son (or anyone else that I know) would never want to join some place that would be so incredibly rude and unwelcoming. Why would anybody? I am considering working out at another facility until he is gone. It would not be as convenient and a further drive but well worth it to avoid such hostility. Working out should also be a form of stress release however I find myself on most days leaving more stressed. How many other people are going to leave or are considering Northville PF because of him? Everyone else there has been great and shouldn't have to suffer from one unhappy, rude person, for whatever his reason may be. I only hope he is not treating his colleagues the same way. I have never written an email like this but obviously felt strong enough to take the time to write this email today. Also I felt you should know what is going on instead of just leaving. I don't know what the solution is but I trust you will find a solution we can all live with. Thanks so much for your time.

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