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Original Comment The store at 40th St in Baltimore has always gone up and been great, then gone down again. It is down again. The biggest problem is check out. The machines limit the purchases, presumably, to 20. They are slow and inefficient. The long time cashiers seem to be replaced with young people, some good. The lanes are often limited to just a few that are manned. The check out process is slow and inefficient for these reasons: The Walmart style checkout failed, but the counters are still too short to compile groceries. Customers time is taken up with all the computer needs, so we cannot bag quickly. There are no baggers. The result of the three issues are slow lines in manned lanes, and long lines in automatic checkout, with multiple computer glitches. Prices are so high now that one might as well just get the service and pay a little more for a much better experience and quality of product at Eddie's. I have often wondered if management ever shopped at their own stores, using their own armchair innovation. I think they would find it as ineffective as people like me do. The Giant gets the customer information they want, but the customer wastes an inordinate amount of time being a so-called customer.

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