worse customer service team ever!!!!! Purchased a vanity, mirror, sinks and marble top. one of the porcelain sinks was cracked. Every time you call you get a different person and no one knows what is going on. It is now 1 month since my bathroom has been out of commission and i am still waiting on a sink. Already received the bill you can be sure of that
March 18,2020, delivered March 23 I purchase a dining room tablet set. November 24, 2020. The tablet was on the floor when i got home from work. I contacted Overstock customer service and I was told I had 60 or around that to call. Now my question is how could I have known that a brand new tablet would just break like that? I am add this comment before I go to FTC.gov
my first order from overstock was never delivered... they sent me text and emails saying that it had been delivered.... apparently they gave ups the wrong delivery address... they refused to issue a credit and said that my product would be delivered in 3 to 5 business days... all they did in customer service was say they were sorry
why can i not get any cooperation in returning a defective item i have already sent back once and had the broken item returned back to me with no explanation. i requested a new item or a refund at the time. at this time i now want a refund on the item and i can not get a return label sent to me. this has been the worst customer service i have ever had in my life. all i get are excuses.
I purchased a Sunjoy 10x10 Gazebo with Netting and Khaki Canopy from Overstock on August 11,2020 for $300 Order# 3037180005. I was told it would be arriving on August 24,2020. I was given a tracking number. When I click on the tracking number it confirms that it has been shipped and is in Morrisville, NC at the UPS location where I live. I never received it. My husband called Overstock last night on August 27, 2020 and spoke to a Customer Service Rep. He was informed that it actually never shipped and was out of stock but his debit card was charged the $300. She said she would check the warehouse and call him back in 4 days to confirm. I am very upset as to why Overstock would let us purchase an item that was out of stock and then send us a tracking number to an item that was never shipped and then charge our debit card. If we would have never called to track this item I guess it would have just been in limbo and we would have never received an updates. I am highly upset with Overstocks lack of communication and customer service and will never recommend or do business with Overstock again. Please contact me at [email protected] or 919-414-0427. This horrible business practice is highly unexpectable! Looking forward to hearing from you.
First I like my chair I ordered. My concern was when it came by UPS the box was so beat up it was even partially open. I took pictures and have them. I was so afraid my chair would be damaged. For the life of me I don't know how it wasn't more than a few of the little black prevent scuff pads on the bottom of the swirl ring were knocked of and crushed. I am sending this so you can be aware of how your products are being mishandled. It would have been such a disappointment plus hassle if the chair had been broken, not only for me but for you.
Thank you,
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