Visionworks Corporate Office

Visionworks corporate office headquarters location, phone number, address and feedback

Please find details for the Visionworks corporate office below. We do our best to keep this information current, but if you are aware of any updates to the Visionworks corporate office headquarters information we have, please feel free to submit an update.

Corporate Office Address:
Visionworks of America, Inc.
Highmark, Inc.
175 E Houston St
San Antonio, TX 78205
United States
Phone: 210-340-3531

Visionworks Corporate Office Comments

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14
Mar

Posted by awc_andy


3/14/24 4:48PM

On Friday, Mar 17, 2023 my son and I had our last exam at the Visionworks in Seekonk, MA. At the end of that appointment I made appointments for the following year for Monday Mar 18, 2024; for which I received an immediate text confirmation. At the beginning of Mar, not remembering this appointment, I sent a calendar reminder for myself, for Sunday Mar 10, 2024 to try and schedule annual exams, for my son and myself. On Sunday Mar 10, 2024, when accessing my phone and computer, to schedule an appointment, I discovered the existing appointment, eventually discovering a pair of text messages sent Monday Mar 4, 2024 to confirm our Mar 18, 2024 appointments. I immediately confirmed and received a reply of receipt of my confirmation. As a single parent with a very busy job who gets many, many text messages per day, it is not uncommon for some to be overlooked. On Monday Mar 11, 2024 I received two text messages confirming both appointments, for my son and I, on Monday Mar 18, 2024. Knowing this was coming, I arranged to take time off work, and arranged my schedule to be able to take the time off. On Thursday Mar 14, 2024 at 5:19 pm I received a call from the Visionworks Seekonk office informing me that my appointments had been given to someone else. When I asked why I was given a very disappointing excuse regarding poor computer automated scheduling systems. It was offered to "try" and contact the individuals to whom my appointments were given to "try" and correct the situation. I expressed that try doesn't help me when I've already made arrangements and "try" doesn't guarantee anything. I ended the conversation and contacted Visionworks customer service to submit a complaint. After completing the complaint, I reviewed my text messages and discovered the pair of text messages from Visionworks on Monday, Mar 11, 2024 confirming the Monday Mar 18, 2024 appointments. I again contact the Visionworks in Seekonk, MA expressing additional displeasure with the contradiction of a cancelled appointment and confirmation text messages. The customer service representative, who identified herself as Shea, in a very condescending manner, again blamed the poor computer scheduling system. I expressed my position that, since this was the fault of their scheduling system, I believed the correct course of action would be to contact the individuals to whom my appointments were given, explain the error and return the appointments to me; not "try" to get the individuals to give up their appointments. Shea claimed that she never said "try" rather that she would (an inaccurate claim). I accepted her assurances that the situation would be corrected however, prior to ending the phone call Shea stated "I'll see what I can do"; a statement which I informed here did not leave me with much confidence. She called me back at 6:46 pm Thursday Mar 14, 2024 and informed me that my son's appointment had been restored but, that she was waiting to hear back from the other individual concerning my appointment. At this point I have no assurance that I'll get complete resolution and do not understand why I do not simply get my appointment back leaving the notification of the other individual to follow. This entire situation is very disappointing, from the way which customer service handled the error to the unsatisfactory "one missed text and my appointments are given away". At the VERY least there should have been at least one other attempt to contact me. Visionworks needs to correct what is clearly a serious problem with their scheduling system. Regardless of the final outcome, I will be taking my business elsewhere in the future, and ensuring I relate my problem to as many others as possible in the hopes others can avoid such a fiasco.

18
Feb

Posted by Anonymous


2/18/24 10:32PM

This is my last time ever going to vision works. If its the last eye care center in the world, I won't get any eye care.
This is the 2nd horrible experience I had with them and yhere will not be a third. This time around they stole my Gucci lenses after I specifically told them I wanted my lenses back. I bought my expensive glasses there to use and they sent it to their factory to put in my reading description lenses and lo and behold they dis not return my original gucci lenses when i picked up my glasses. What makes things worse, the rep that was there had a nasty attitude and argued with me over my own product. I stopped going there before because another rep was very rude to me before. I would like to speak to someone at the corporate office to lodge a complaint.

16
Feb

Posted by Jrog


2/16/24 1:20PM

Worst experience ever trying to get an eye exam at Visionworks in Papillion NE. There is no live doctor on staff there, all is done online and then a Dr is supposed to come on and review the results of the test. After going through the entire exam the doctor was unable to be heard to review the results. They told me in two years of doing exams this way they have never had this happen before. I find that hard to believe and do not think they were telling the truth. There was no way to get the results of the exams I had since they were unable to review the results with me. After over an hour and a half they said they would comp me for the exam and I wouldn't have to pay! Really!! Why would they even think I was going to pay for a service that was unable to be completed.
I would never recommend this place and their process of doing eye exams! I have rescheduled with another vision center that actually has a doctor on staff and it is not Visionworks,,

23
Oct

Posted by Anonymous


10/23/23 7:56AM

I was visiting the Mt Juliet Tn location due to my son breaking his glasses and needed a new pair. We arrive when the store just opened. We did our exams. Picked out our classes. Waited on the attendant to see us. The receptionist told her colleague that we were next for her to see. We are people of color and her colleague told her that the guy who just walked was next. We waited and when she saw us . We ordered our classes. I told here we were flying back tomorrow and I would need the glasses shipped to us. She called me a few days after and said they sold the classes that we picked out. We needed to come back to pick another. I live 4,000 miles away. Now my son can't go back to school for an extended time period. I called customer service and they seem as if they really didn't care. But transferred me back to the location and the location manager would not even talk to me. He told his worker to get my number and have the person I dealt with to call me back. Wow.

10
Oct

Posted by Anonymous


10/10/23 6:20PM

Well first of all the employees are rude,I went to vision works in Joliet office in Illinois. I just want people to know that when they call there that they are on speaker so everyone that is there can hear your conversation and to me that's so unprofessional and rude. Plus they don't ask if you need help on anything , they just sit there on their cell phones until they get a call from a customer. Someone from corporate should really do something about that cause it's wrong and so unprofessional.

05
Aug

Posted by Ccmc23


8/5/23 4:32PM

Excellent customer service at the Havertown Store 19083 .
I was having issues with my glasses ( the frames ) I had them
Tighten before but it didn't last . I was introduced to Mike (8/5) who fixed and replaced the frames. I am able to say I am finally happy with my glasses .Great staff.

30
Jul

Posted by Poppaswan63


7/30/23 1:22PM

My wife and I had our eye examinations and our prescriptions filled through Visionworks in Fort Lauderdale, Florida. Long story short, it took six weeks for us to get both pairs of glasses back on receiving these glasses my set are broken and the glasses are very loose in the Lindsey area, and my wife's nose is bruised and bloody from her glasses. I don't understand number one wanted took six weeks. I never got an answer and we tried to get them adjusted the other day and they're exactly the same as they were when we went into the local store. The local store manager was little or no help, I asked him to find out why my glasses were taking just as long as my wife's glasses, who Her lenses and frames were delayed because they put the wrong prescription in her frames. But I didn't understand why mine were as late or even later, when there was no known issues. When I asked the general manager, I never we never got a straight answer on why the glasses took six weeks, I don't know if that's common practice but let me tell you we were told 7 to 10 days and I didn't called him until the beginning of the third week to find out what was going on . I thought companies are all about customer retention and not alienation. We're nobody but we do have family and friends that need some type of eyeglass prescriptions and when if they ask us a Visionworks is not gonna be number one on our list by any means.

28
Jul

Posted by Gma


7/28/23 7:51AM

Will never order glasses from here again .. had an exam, chose my frame, ordered my glasses and paid over $400 in cash .. waited over 2 weeks for my glasses and when I finally received them, they were made wrong (the lens on the right side was cut wrong and there was a large space between the lens and frame). They ordered a new pair and again I waited .. received new pair and just couldn't get used to them .. returned them to the store .. was told that I needed to wait for a corporate check to receive my money back .. it's been over 2 weeks and I still haven't received a check .. call the VisionWorks where I made the purchase and they had no idea where my check could be .. was told they needed to email corporate (because they didn't have their phone number) to inquire about the check. Ordered and paid for the glasses on 5/15/23 and it is now 7/28/23 and I have no glasses and no money. Outrageous!!!

05
Jun

Posted by [email protected]


6/5/23 8:27AM

Please explain to me WHY your 'PROFESSIONAL" fulfillment center . The delivery of my contacts was EQUALLY SAD. The box was crushed and heavily taped. I discovered the wet box under a bush by my front porch. SAD!!!

Tammy Hancock
218 Somber Way
Shepherdsville, KY 40165
502-592-9942

10
Apr

Posted by Mrs Delano


4/10/23 6:43AM

This will be the last pair of glasses from this company. I waited 2 mos for an appointment to the local store. We were called after 7pm EST 2 days and a message left two days before our appointment to tell us the doctor was not going to be available for our telemed appointment. That due to our age, it was a lot of technology and it was best to be seen. (umm I'm 58 and my husband the ENGINEER is 64-BTW this would have been his 3rd telemed visit). I tried to call back- no answer. I tried calling the next day. After about an hour holding I finally got to the call center. Dr was not on the SCHEDULE for that weekend. We finally got an in person appointment on a weekend for a store 45 mins from us. We were told our glasses would be ready in two weeks. My husband got an email his one pair was ready and the other pending but would be ready on 4/8. Mine was pending in review and would be ready on 4/8. Now my other says delayed and his order says that both pairs are pending. ????? How is that possible.

05
Apr

Posted by Anonymous


4/5/23 7:18PM

I am absolutely applaud at the behavior of your employee at the Tech Center, 19171 Southeast Mill Plain Boulevard Ste 101, Columbia, Vancouver, WA 98683. I was parked in a disabled parking space while I worked in a location near by. Your employee came out to scream obesities at me across the parking lot while brought a small bag of trash to a dumpster. I have a spinal injury and a well displayed handicap placard in my car and a card in my wallet. I explained to the employee I try to park elsewhere but the past two days I have had a lot of pain. She continued to berate me saying I should park else where as her customers needed the space. I apologized and tried to politely explain that the other disability parking spaces were filled when I arrived she yelled again I did not need to park there and stormed off. I did ask for her name and she refused to give it and told me to "f off".

11
Mar

Posted by Anonymous


3/11/23 9:45AM

I ordered my glass 2 weeks ago today my husband also ordered his glasses his glasses came in like a week later, I called today and was told that they weren't sure what was going on with my glasses
They are at the lab when the lab supervisor comes in we will have her call you the lab supervisor in any today so I'm just out of luck I won't ever go back to Visionworks on Washington street in Indianapolis ever again I'm so angry do better

07
Mar

Posted by Anonymous


3/7/23 7:57AM

I have been waiting for my glasses almost 5 weeks and this has never happen before I should of went to the other location I usually go to this is ridiculous..The money I paid for the difference along with insurance I deserve back.No one should have to wait this long for prescription glasses.I don't recommend anyone going to the Schaumburg Illinois location.

06
Mar

Posted by No happy


3/6/23 2:22PM

A little confused but so frustrated.
How is it, you are told to make your appointment on line.
So early Feb. I make my appointment for March 1st 2023.
This was to see the Dr in that office.
The day before I received a bunch of messages to contact visionworks.
I call them and learn the appointment I made to see the Dr. Which my appointment confirmation said.
Was changed to Telaheslth. Because they change my appointment due to scheduling. Number one, who does Telaheslth eye exams. I can tell you not me
And how do you take it upon your self to just switch the type of appointment. I have worn glasses since I was very young. Do not tell me machines can test and evaluate my vision.
I was also informed that I made my appointment on line. So they could change it
Sorry VISIONWORKS
That is not how you keep customers happy. I would lik customer service get back to you ne in gow this is allowed

13
Feb

Posted by Half Blind


2/13/23 4:44PM

Don't go to Visionworks. Worst experience ever. I was informed today that my order would be returned with a problem before the order was even placed! I was even told that once the order was returned, they would try to find someone to fix them!

08
Feb

Posted by Brryswt29


2/8/23 7:31AM

So dissatisfied with the General Manager Jamine Wilson from Garden City Visionworks, her lack of compassion, empathy and accountability is unacceptable. I was at the Davis Visionworks with my son yesterday 2/7/23 to pick up glasses and his first time contacts. His appointment was on 1/17/23 and he was told his glasses would be ready by 1/31/23 and we would be notified via sms or email. After not receiving either message, I started calling the Visionworks on 2/2/23 at 10:38am I was left on hold waiting for a customer representative for 28 minutes. I could no longer wait and decided to try earlier the next day 2/3/23, I called at 8:37 am and again was on hold this time over 35 minutes. I gave up and waited to try Monday when I was off and had more time to hold on. I called Monday 2/7/23 and this time I got a customer service representative from the call center not the actual store. I explained I was told I needed an appointment for first time contact users before picking up my glasses and contacts with my son. The representative I think he said his name was Eric and he tried to reach someone on the phone twice from the Garden City location. After several minutes he had no luck as well. This is so unacceptable that no matter what time you call no one answers. So on Tuesday 2/8/23 after leaving my job in Bethpage and picking up my son in Farmingdale from college, I immediately headed to Davis Visionworks in Garden City arriving 5:07pm. I checked in with the clerk at the desk, and explained I tried to make an appointment with no luck many times. I expressed no one answers the phone, his reply was yes well we get busy at times. I waited to retrieve the glasses and contacts stating I work 6 days a week and have very limited time. I explained I want to pick up both the glasses and contacts even if I must come back for an appointment for the first time contact users. He at no time stated that's impossible, just said someone would be with you. After waiting about 15 minutes I noticed several people come in after me and retrieve their glasses and leave. I decided to ask the optician who took order and explained my situation. She explained to me that the woman who conducts the class for 1st time contact lenses wearer is out the rest of the week. I asked doesn't someone else conduct the class when she is absent? She immediately walked over to Ms. Jamine Wilson as her name tag stated, and she said no one can help me today. When I asked does anyone else conduct the contact lenses training she said she was licensed to do it but will not be helping me today because she is about to leave. This was 5:38pm so I guess her clock out time would have been 6pm. That was actually plenty of time to watch my son take out and put in his contacts. I asked her where is the policy in writing that shows he must take a contact lenses class before obtaining the contacts my insurance paid for 6 months. I was changed the 6 month contact fee and refused the product. She stated " she did not know where it was in writing but she only needed to make sure he could take out the lenses on his own. To accept payment for a product from my insurance company and with hold the product from me is wrong. I am going to alert the NYS Insurance company of your polices and practices. She continued to make an appointment for me to come back on Thursday 2/9/23 at 5:30pm for the class, refusing me the product that was paid for. Ms. Jamine Wilson told my son who already has massive anxiety and subject to panic attacks to watch a you tube video on contact lenses insertion before he comes. You cannot tell me this is proper protocol. I am suggesting as a manager for the entire Nassau County area at my job that additional training is needed for your staff. Please teach them compassion and understanding for customers.
Please email me that this was received and the matter will be addressed in the near future. I will no longer recommend this office to family or friends due to lack of customer service satisfaction. It's a shame it has to come to this, because I have used this office for the last 32 years. This bad customer service is totally not what a large company should have to represent them.
This email will be followed by a formal letter to the corporate office.

26
Jan

Posted by Anonymous


1/26/23 7:42AM

I have bought several pairs of glasses from Vision Works for my children and this will for sure be the last time! My son broke his glasses and I had paid for a warranty on them. We take them to the store the person working there said their system was down but the order went through. A few weeks go by and I dont hear anything so I go in there and I find out the order never went through. So they process it again and it has been a month now and still no glasses. When I try to check the order the system says there are no orders with our information. I am beyound frustrated and no one is willing to help. I would avoid this place at all cost!

25
Jan

Posted by Bran


1/25/23 11:22AM

What happened to the days we would call vision works and someone actually picked up the phone? Now an automated machine picks up we ask to speak to someone no one answers at the store and then we wait over 30 minutes for someone to pick up the line at customer service and still no one picks up. I bought several pairs of glasses and I have a pair of Ray Ban's that I need a receipt for as the eyepiece plastic is falling apart. But under my account there are no orders or any history. I complained about this over a year ago and still no history. Where does the problem begin? Fix it as I am sure I can't be the only one. This is not the last you will hear from me and I will get satisfaction one way or another because I am one upset customer.

24
Jan

Posted by Anonymous


1/24/23 11:43AM

What happened to the days we would call vision works and someone actually picked up the phone? Now an automated machine picks up we ask to speak to someone no one answers at the store and then we wait 30 minutes for someone to pick up the line at customer service. I have been dealing with this for two days straight all I want a copy of my eye glass rx prescription that's it. Is that so hard? Then you have people at customer service call the store of course no one at the store picks up. Even thought if you go to the store theres no customers there so i dotn understand how are they busy. So the customer service told me i will put in a note for the store to call you back three hours later nothing, no phone call. All I want is a copy of the prescription I promise I will leave you alone after that and go where someone actually picks up the phone or calls me back when they say they will.

20
Jan

Posted by Blind-Sided!


1/20/23 11:48AM

At this point, I'm too upset to type details. My word of advice to any potential customer is to select another somewhere else to purchase glasses/contacts. My husband and I have both been waiting a month for contacts. Nobody contacts us for status updates to the two orders that have already been paid for in Dec. 2022. We have to hold to speak to someone or we have stopped by the store to check on our order and always receive the same excuses. The problem with cancelling the order is that the visit "used" my 2022 vision benefits so I will lose them if I go somewhere else. The in-store customer service is horrible and the hold for the Corporate office is ridiculous! I have yet to receive a response from the email that I sent weeks ago. Do not! Do not!

08
Jan

Posted by Anonymous


1/8/23 9:06PM

I wrote one before and I am still waiting for my glasses I am so done with this Vision Works it is so disappointing that if you need your glasses and these ppl make you wait and wait and wait and wait some more and they don't even care too be courteous to explain anything to you!! I DO NOT ADVISE ANYONE TO B USE VISION WORKS C ESPECIALLY THE ONLY IN JOLIET ILLINOIS IN THE MALL JOLIET LOUIS MALL! They are absolutely heartless and ignorant! Without any kind of customer care what so ever!!!! I have been waiting since September 2022 till today January 2023 for a pair of prescription glasses!!

29
Mar

Posted by SandyW


3/29/22 2:35PM

I was in the Georgetown Kentucky office 450 connector road on February 25, 2022 and was told I need a much higher prescription than I have. I was told they would order a trial pair before I purchased the lenses due to me never having this special kind before. I never heard back I called 5 times in over a month to find out if my lenses were there and on my 5th call is when they decided to tell me they never ordered them. I wasted over a month waiting for something they never ordered. They could have told me that on my first call. So I told them I would come in and pick up a copy of my prescription and go somewhere else and she said "ok, that's fine" so I went and picked it up and the prescription I was given is no different than the one I had when I walked in that place to get and eye exam in February!!! He didn't give me this "special " prescription that I was gonna have to order these "special" contacts for, apparently there is only one company that makes them?? Sounds fishy. So I want my money back for my eye exam so I can go to a real respectable business and have my eyes examined again. Hey and maybe get some people in your store that are friendly and are properly trained.

17
Aug

Posted by [email protected]


8/17/21 6:37AM

I just had my eye exam on Saturday August 14.
During this exam. I found the man that was doing my testing to be very cold and I almost felt like it was a job to do my exam for him. I had to ask what everything and every test he was performing on my eyes and had to pry any information I received about my eye exam from him
When speaking to the eye Dr. I found him to be extremely nice and he was able to answer any questions I may have and had great suggestions for me on my options to see better. He was a very thorough Dr that I spoke to on a monitor in my exam room.
When it came to the order I g process of my exam. What a nightmare. I had purchased my own frames that I really liked online. So I had brought them with me.
When I asked about no line bifocals. I was told that I could not get that option because I was using my insurance. This was also the case with ordering transitions lenses. So they said. I am covered for exam and testing by my insurance company and am allowed $200.00 spending limit on my glasses. I also had a contact lense exam at this appointment so that I could once again wear contacts instead of my glasses all the time. I was never once questioned about my contacts and never given any contact lenses to wear out. I was told straight up that if you use your insurance. You cannot add anything to your glasses. But if you don't use your insurance. You can add anything. That is just crazy. So because I paaay for extra vision insurance. I can't have a no line bifocal added to my lenses or transitional lenses added so that I don't scratch my lenses by wearing the extra clip in sun glasses which look terrible. ?????
I called my insurance company on Monday and questioned about the no line bifocal and the transition on the lenses. My insurance company informed me that I have a $200.00 allowance for my glasses and anything above and beyond that would have to be paid by me. Which I completely understood.
So now you tell me why I walked out of that store without contacts and without the glasses that I will feel comfortable wearing for the next year.
When I called the store back. I was placed on a lengthy hold for so long twice that I had to eventually hang up Also at this store I was informed that they cannot change my order. My exam was as I said done on Saturday and this was now Monday morning when I called the store to see if they would indeed add the no line and transition to my lenses. I was told that " Oh no we couldn't do that. They have been ordered already. Ok. They are ordered but I was told by my technician that they would probably arrive on the 28th of August. There is no way that my glasses were already made and being shipped back to me by Monday morning. She should've or could've called the business that they order the lenses from and added this to my order before they are made which is what I was trying to do in the first place. Instead. I was once again told no.
I would like to k ow what is going on with this store. Or is this with every Vision Works store.
This is the treatment I received and I walked out of the store without being able to see anything. No glasses. No contacts.
Please help me with this situation. I am not saying the store name in this post. But if I do not receive an answer or help in this matter. I will be forced to reveal the exact location so that people do not visit that site.
My email is [email protected]. My name is Vickie Please. Any help you can give me would be very much appreciated in this case.

05
May

Posted by Deb


5/5/21 8:51AM

Ordered glasses the beginning of April with a delivery date 4-19...I called they 4-21 and found out my one grandsons glasses were in but the others...the lab BROKE the frame...THESE WERE SAFETY GLASSES FOR AN 8 YEAR OLD TO PLAY SOCCER...as of now and 6 excuses later I still DO NOT HAVE THE ORDER

04
Nov

Posted by dharnum


11/4/20 11:04AM

Today, November 4th, I visited the Visionworks store in Taylor, Michigan. Upon entry, I was asked if I could be helped. When I told the sales rep what I wanted she asked me to use hand sanitizer and she would check me in. I explained that I needed to replace my sunglasses that I had lost. There were 2 other patrons in the store at the same time. While the sales reps were with those 2 other customers, I went to look at frames. I was TOLD, and I do mean TOLD, that I needed to sit down and have my temperature taken. Under my breath, (& mask), I did use a swear word that I should not have used. I was told to leave the store. I am in retail and have been working, and doing business since this whole pandemic started. NEVER, have I had this type of experience or treated this way. If you are going to expect your customers to follow some type of procedure, it would certainly help if you posted it somewhere in the store. I found the whole process ridiculous.

08
Oct

Posted by Diana


10/8/20 1:40PM

I am very disappointed. I purchased 3 pair of glasses and was told I would receive them the latest 10/4/2020. I have been trying to contact the store for 4 days but I just hear the music and a machine says to stay on the line for over 20 minutes at a time and never get an answer. I tried doing the live chat and waited for 10 minutes for it to connect to a rep but it never did and I sat there for over 10 minutes waiting. I tried calling the main corporate number and waited 30 minutes. I finally reached someone who said they would connect me to the Chicago Ridge store in IL. They connected me to a Massachusetts store. The manager there was extremely rude and said he couldn't connect me back and that it didn't matter because he didn't care because I'm in Chicago and hung up on me. I will NEVER be coming back or recommending this company to anyone.

18
Aug

Posted by Leeann


8/18/20 12:41PM

Horrible experience! I had a scheduled appointment before this whole Covid thing started. My appointment got cancelled because they were closing, but said they would call me back to reschedule. They never did. I heard they were opened back up recently and made an appointment online. I just went for said appointment in Plattsburgh, NY. I was told that I didn't have an appointment, that the online scheduling isn't working so they aren't receiving anything. I asked why they wouldn't post something like that on their website. I was told they have, but "Corporate" keeps taking it down. I've been since March without glasses thanks to this!

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