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Original Comment I recently had open heart surgery and was just released from the hospital. About a month ago I put some clothes in lay-away at the K-mart in Newport Ky. Today I sent my granddaughter there to pay off the layaway and take it out but she was refused service because they said I put it in and I had to be the one to take it out. I could not believe this when she said she told them how ill I am. I called there and spoke to the manager and was told the same thing. I told him "I'm not able to get out of bed let alone drive there and walk clear across the store if I were well enough to do so we would not even be having that conversation". When I told him my son-in-law works for them he told me "well why didnt u say so I will talk to him and then everything will be ok if he verifys who you are". All I could do was shake my head at that comment. What about the people who dont have a relative working there. Something needs to be done about this store policy so I decided to call the corporate office and they told me they would take care of this immediately if not they will be getting a call back.

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