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Original Comment I am new to Florida and I just had the worst experiennce ever at the sams store # 6431 I am very upset I have had the worst experience ever at the sams club located at #6431 where the store manager Carol Rafferty who claim to have been there 10yrs was utterly rude and tried several times to deny me service as well as told me that I should have went to the store I made the purchase at . I have been a customer at sams for many of years and and the service I received today was way out of hand and went to far then for Carol to be a manager she was very unprofessional and there is no way a lady of her character should be a manager at any store that Mr sam walton built at all. I am a business owner and customer service is our number 1 priority no way should she have yelled at me as a customer and call me a kid when I am a grown woman and then to tell me to shut up and let her talk was way too far I will say this they need to retrain that store ASAP because I will be cancelleing my account as well as to let all my clinets know in FL, NY , MO , IL and TX to make sure they set up with Costco and to not go to Target and that Sams nor Walmart know how to treat there customers at all and they go back and forth instead of pulling the customer to the side . I was very upset and then to be told that I am a liar in so many words in my face was over the top. then she called the store manager Willy St louis at his house and then go tell him that i claim to not have received a card for my rings that I purchased. I ask that you please do something about the service that was provided ASAP due to that I came home with a major headachce over the agravation that the store called me.

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