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Original Comment First none of the email or phone numbers work for AA when you try to contact and complain. Go figure! My son who is military arrived at the Peoria Illinois airport 30 minutes before his flight only to find out it had already left. it was not scheduled to fly out until 5:10 we were there at 4:40. while were standing in line for 2o minutes it took off. ok we can accept we didn't know to be there an hour ahead because 5:10 actually means 4:45 so whatever lesson learned. But what infuriated me was the guy at the check in desk said oops missed your flight sorry can't help you nothing I can do all flights are done for today. He literally walked away leaving us standing there 3 hours from home and not knowing what to do. Actually proceeded to go to the next station to that one and actually stood there making out with his girlfriend for several minutes! How disgusting and unprofessional is that to say the least!!!!! thank goodness took the time to listen and help us out and lo and behold he had my son scheduled on the next flight out with no problems within 5 minute. SHAME ON YOU AMERICAN AIRLINES AND YOUR UNPROFESSIONAL EMPLOYEES YOU KEEP WORKING FOR YOU. YOU NEED TO GET RID OF THE BAD ONES THEY ARE DETROYING YOUR BUSINESS!

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