Report Abuse

Flag a comment for removal

Please use the form below to report a comment to us. We do our best to monitor user comments and we have zero tolerance for profanity, personal attacks and other malicious posts.

Thank you for taking the time to bring this comment to our attention.

Report Abuse

First Name: Chardele <br /> <br /> Last Name: Miller<br /> <br /> <br /> Message: To Whom It May Concern:<br /> <br /> <br /> <br /> This email comes to you with concern on a few issues, some more time sensitive than others.<br /> <br /> <br /> <br /> When I signed up for United Healthcare Medicare Advantage Plan in then end of 2011 for the year of 2012 I was informed that I would be utilizing my primary doctor who would be able to refer me to ANY specialized in your plan.<br /> <br /> <br /> <br /> Sometime in January 2012 I started receiving all these stickers to place on my card. It appears I then became a part of a QCIPA quality care organization. For the most part the specialist I needed to see were available and appointments were convenient provided I pay my $30.00 co-pay.<br /> <br /> <br /> <br /> In the beginning of the year my family physician recommend I see a psychiatrist ASAP. I then thru the Quality Care IPA realized I had one company I could call so I called then and made an appointment. The therapist that I met with filled out a questionnaire and they insisted I pay $40.00 for my co-pay, of which I did. Then the therapist took it upon herself to tell the receptionist to book me for a return visit to see her. I did not return cause I felt uncomfortable with this whole dynamic. Today my family physician one again insist that I see a psychiatrist so I set out again to contact Harmony Health Care to get my $10.00 credit on bill and make an appointment with a psychiatrist not a therapist., Harmony Healthcare in my vicinity only has appointments after 5:45 pm during the weekdays and the earliest appointment is last week in November except for a 2:45pm appointment on Saturday, November 11, 2012. I then contact QCIPA and discuss with them and their recommendation is to go to the west side of town and according to Heather that is the same distance as the office on the eastside. So I guess she calculated the mileage for me - thank you. I will not be inconvenience any more than I absolutely have too. IN addition how am I to trust a psychiatrist from this organization when after my first visit was uncomfortable and they had no level of integrity.<br /> <br /> <br /> <br /> Then I decided to call United Healthcare and forgive me for not remember the lady I spoke with initially who claims she was going to help me, however after approximately 15 minutes on hold I could no longer hold as my cellular battery was low and quite frankly I am exhausted and very emotionally upset. So, I calm down and charge my cellular battery and call back and ask the lady if I can talk to the woman that originally took my call - not possible. She claims that the original girl tried to call me back. Well I will be glad to provide you with my cellular call record to indicate NO call back from anyone at United Healthcare. <br /> <br /> Sorry for the longevity of the email but please, please assist me in finding a psychiatrist other then under the Harmony Healthcare umbrella that I can go to, make an appointment, that will bill me correctly and that is in operation in the eastside of town. If you can help me with this I will be very appreciative and grateful.<br /> <br /> <br /> <br /> Further, I have bill from UMC that I have tried to Quality Care IPA to pay and they keep saying they need an itemized statement. Of which, I call UMC and ask them to fax this over to Quality Care. As of date this bill is not paid and I keep getting bill. <br /> <br /> <br /> <br /> I am exhausted from all these issues, bills and it appears I have to work full time to make sure my insurance does what they say or claim they are doing. In the meantime I'm suffering with back issues and sever depression.<br /> <br /> <br /> <br /> Lastly, when I ask the United Healthcare representative for your web site address when gives me: www.aarp.medicareplans. So do you work under AARP? When I insist on another web site she gives me www.uhc.medicareplans.com.. Then I request a supervisor of which I am told &quot;there are no supervisors here&quot; and when I question her and advise her I am documentation all this she then says &quot;oh the supervisors are here you didn't hear me right and they are all unavailable&quot;. So I say how do you know they are all unavailable to which she stumbles on some answer I don't even understand.<br /> <br /> <br /> <br /> In closing, my apologizes for this long drawn out email. I am disgusted, disappointed and quite frankly exhausted with United Healthcare and Quality Care.<br /> <br /> <br /> <br /> At this point all I want is can I see a psychiatrist other than under the Harmony Healthcare umbrella? As it was my understanding from your account executive during enrollment time that I could see any specialist in the book, can I?<br /> <br /> <br /> <br /> Anxiously awaiting your response, I remain.<br /> <br /> <br /> <br /> Chardele A. Miller


Headquarters Map


Check out this cool map plotting the corporate office headquarters for major companies.